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Inicio Ministry

Inicio Organigram

Ministry Minister for Digital Transformation and Civil Service

Organigram Director of the Cabinet of the Minister for Digital Transformation and Civil Service

State Secretariat for Digitization and Artificial Intelligence

Organigram Secretary of State for Digitization and Artificial Intelligence

State Secretariat for Telecommunications and Digital Infrastructure

Organigram Secretary of State for Telecommunications and Digital Infrastructure

State Secretariat for Civil Service

Organigram Secretary of State for Civil Service

Undersecretariat for Digital Transformation and Civil Service

Organigram Under-Secretary for Digital Transformation and Public Service

Legal Regulation

Protection of Data Public participation in policy projects

Ministry Prior public consultation

Public participation in policy projects Projects submitted for prior consultation

Prior public consultation The Project of Royal Decree regulating access to public employment and the provision of jobs for people with disabilities. Prior public consultation on the Project of Royal Decree adapting existing public bodies at the state level to Law 40/2015, of 1 October, on the Legal Regime of the Public Sector Draft Order establishing general criteria for the adaptation of means and times and the making of reasonable adjustments in the selective processes for the access to public employment of persons with disabilities

Hearing and public information

Public participation in policy projects Public Hearing on the project of Royal Decree of adaptation of existing public bodies at the state level to Law 40/2015, of 1 October, on the legal regime of the public sector Public Hearing on the draft Order establishing general criteria for the adaptation of means and times and the making of reasonable adjustments in the selective processes for the access to public employment of people with disabilities

Recovery, Transformation and Resilience Plan

Ministry Instructions for communication Additional information Monitoring of the Plan

Home of Ministry Employment

Ministry Labour Personnel

Staff Official

Employment Contests 2025

Staff Official General contest 2025 Specific contest 2025

Digitalization and AI Telecomunicación e Infraestructuras Digitales Civil Service

Inicio The Secretariat

Civil Service Secretariat of State for the Civil Service Director of the Cabinet of the Secretary of State for Public Service Public Service Newsletter Talent uptake

The Secretariat Billboard Campaign: #UnChallenges For You #An Improvement For All 6 Reasons to Work in Administration

Current situation

The Public Service

Civil Service Who we are

The Public Service Director General for Civil Service Assistant Director-General for Human Resources Planning and Remuneration Assistant Director-General for Human Resources Management Assistant Director-General of Labour Relations Deputy Director General of Relations with Other Administrations Deputy Director General of Legal Regime Deputy Director General of Data for Public Employment

Who we are Sub-directorate General for Data for Public Employment

Deputy Director General of Data for Public Employment Who we are A little bit of history

Deputy Director General of the Institutional Public Sector Head of the Technical Assistance Unit

Access to Public Employment

The Public Service Resuelve dudas

Access to Public Employment What is public employment, and what kind of public employees and employees are there? Why is public employment attractive to me? How can I access public employment and what are the necessary requirements? What options are currently available, and how do I access them?

Know in depth the Public Employment

Access to Public Employment SPC Statistical Bulletin

Know in depth the Public Employment Newsletters prior to 2006 History of news

Evolution of the personnel of the Public Administrations Evolution of the personnel of the Autonomous Communities by area of activity Studies of the ageing of the workforce in the Public Administrations

Talent Recruitment Days

Access to Public Employment Talent Recruitment Days 2023 Talent Recruitment Days 2022 Talent Recruitment Days 2021 Talent Recruitment Days 2020 Talent Recruitment Days 2019 Talent Recruitment Days 2024

Calls for Employment Personnel

Access to Public Employment Information on Calls for Labour of the IV Single Convention Calls for Labour Personnel outside the Fourth Single Convention

Public Employment Offers

Access to Public Employment 2024

Public Employment Offers Distribution of places by areas of interest Reservation of places for people with disabilities

2023

Public Employment Offers Distribution of open access positions by group of staff and staff Distribution of places by areas of interest Reservation of places for people with disabilities

2022

Public Employment Offers Distribution of open access positions by group of staff and staff Reservation of places for staff with disabilities Distribution of places by areas of interest

Calls for proposals Staff Official

Access to Public Employment General Bodies and Scales of Officials Special Duty Corps and Scales

Manage your professional life as a public employee

The Public Service Personnel procedures Relocation contests

Manage your professional life as a public employee Labour force

Relocation contests Competition for the transfer of labour personnel under the III Single Convention (Central Administration) - Completed Process Order PRE/2748/2010, of 5 October, calling for a transfer competition for the provision of jobs for workers in the Third Single Convention (Peripheral Administration) Transfer competition for the provision of jobs for workers within the scope of the III Single Convention of the General Government of the State. Transfer Competition 2015 (III Single Convention) Transfer competition for the provision of jobs for workers within the scope of the III Single Convention of the General Government of the State (2016) Transfer competition for the provision of jobs for workers within the scope of the III Single Convention of the General Government of the State (2017) 2018 Personal Work Transfer Competition

Mobility of public employees

Manage your professional life as a public employee Mobility of career staff

Mobility of public employees Service commissions Swabs Approval of contests Transfer of post for reasons of disability, health reasons and rehabilitation possibilities Mobility of female officers who are victims of gender-based violence

Mobility of labour

Mobility of public employees OPEN AND PERMANENT COMPETITION COMPLETED

Mobility of labour YEAR 2024

OPEN AND PERMANENT COMPETITION COMPLETED Open and permanent competition for the fourth Single Convention 1_2024

YEAR 2024 INSTRUCTIONS FOR SUBMISSION AND WITHDRAWAL INSTRUCTIONS FOR SUBMISSION AND WITHDRAWAL

Open and permanent competition for the fourth Single Convention 2_2024

YEAR 2024 INSTRUCTIONS FOR SUBMISSION AND WITHDRAWAL

Open and permanent competition for the fourth Single Convention 3_2024

YEAR 2024 INSTRUCTIONS FOR SUBMISSION AND WITHDRAWAL

YEAR 2023

OPEN AND PERMANENT COMPETITION COMPLETED Open and permanent competition for the fourth Single Convention 1_2023

YEAR 2023 INSTRUCTIONS FOR SUBMISSION AND WITHDRAWAL

Open and permanent competition for the fourth Single Convention 2_2023

YEAR 2023 INSTRUCTIONS FOR SUBMISSION AND WITHDRAWAL

Open and permanent competition for the fourth Single Convention 3_2023

YEAR 2023 INSTRUCTIONS FOR SUBMISSION AND WITHDRAWAL

YEAR 2022

OPEN AND PERMANENT COMPETITION COMPLETED Open and permanent competition for the fourth Single Convention 1_2022

YEAR 2022 INSTRUCTIONS FOR SUBMISSION OF APPLICATIONS

Open and permanent competition for the 4th Single Convention 2_2022

YEAR 2022 INSTRUCTIONS FOR SUBMISSION AND WITHDRAWAL

Open and permanent competition for the 4th Single Convention 3_2022

YEAR 2022 INSTRUCTIONS FOR SUBMISSION AND WITHDRAWAL

YEAR 2021

OPEN AND PERMANENT COMPETITION COMPLETED Open and permanent competition for the fourth Single Convention 1_2021

YEAR 2021 INSTRUCTIONS FOR SUBMISSION OF APPLICATIONS

Open and permanent competition of the 4th Single Convention 2_2021

YEAR 2021 INSTRUCTIONS FOR SUBMISSION OF APPLICATIONS

INVITATIONS TO TENDER TRANSFERS ANNEX II TO THE FOURTH SINGLE CONVENTION

Mobility of labour Finalised Calls

INVITATIONS TO TENDER TRANSFERS ANNEX II TO THE FOURTH SINGLE CONVENTION YEAR 2022

Finalised Calls COMPETITION FOR TRANSFERS OF ANNEX II TO THE FOURTH CONVENTION - FIRST CALL 2022

YEAR 2022 INSTRUCTIONS FOR SUBMISSION OF APPLICATIONS

COMPETITION FOR TRANSFERS OF ANNEX II TO THE FOURTH CONVENTION - SECOND CALL 2022

YEAR 2022 INSTRUCTIONS FOR SUBMISSION OF APPLICATIONS

YEAR 2023

Finalised Calls COMPETITION FOR TRANSFERS OF ANNEX II TO THE FOURTH CONVENTION - FIRST CALL 2023

YEAR 2023 INSTRUCTIONS FOR SUBMISSION AND WITHDRAWAL OF APPLICATIONS

COMPETITION FOR TRANSFERS OF ANNEX II TO THE FOURTH CONVENTION - SECOND CALL 2023

YEAR 2024

COMPETITION FOR TRANSFERS OF ANNEX II TO THE FOURTH CONVENTION - FIRST CALL 2024

INVITATIONS TO TENDER TRANSFERS ANNEX II TO THE FOURTH SINGLE CONVENTION INSTRUCTIONS FOR SUBMISSION AND WITHDRAWAL

COMPETITION FOR TRANSFERS OF ANNEX II TO THE FOURTH CONVENTION - FIRST CALL 2025

OPEN AND PERMANENT CONTEST IV UNIQUE CONVENTION CAP 1 2025

Mobility of labour INSTRUCTIONS FOR THE SUBMISSION AND WITHDRAWAL OF APPLICATIONS

CONTEST-EXTRAORDINARY -E0-IV-CONVENTION--NICO-CE0-2025

Re-admission to active duty staff and labour

Manage your professional life as a public employee Re-admission of officials

Re-admission to active duty staff and labour Management of re-entry to active duty of career officials

Re-entry into employment

Official personal administrative situations

Manage your professional life as a public employee Active service Special service Services in other AAPP Voluntary leave for private interest Voluntary leave by family group Leave for child or family care Leave for gender violence Leave for terrorist violence Suspension of functions Voluntary leave for provision of services in the public sector Expected destination Forcible leave Voluntary leave on incentive

Appointment of Bodies and Scales attached to the SEFP Appointment of bodies and scales not attached to the SEFP Voluntary pensions Waivers

Legal Regime

The Public Service Legislation and documentation of interest Senior Staff Commission

Legal Regime What is the Senior Staff Commission Agreements of the Senior Staff Commission

Bulletin of consultations on Human Resources (BODECO)

Legal Regime What is Bodeco? 1. Access, acquisition and loss of official status.

Bulletin of consultations on Human Resources (BODECO) Possibility of access to Subgroup A2 with the passing of 180 credits of the official Degree title. Appointment of a possible person over 70 years of age. Official qualifications and their effects on entry into Public Administrations, Public Bodies and Public Law Entities. Possibility to make the realization of a selective course compatible with the birth permit. The possibility of extending the active service of interim officials is being considered. Impossibility that an opposition preparer may be part of a selection body. Possibility of taking possession in a situation of temporary incapacity, consequence or not of pregnancy, situation of risk during pregnancy or maternity leave. Title necessary for access to Bodies of Subgroup A1 in which regulated professions are exercised. Possibility of denying the extension in the active service. Review of disability during a selective process. Body competent to retire an official in a situation of service in other Public Administrations. Possibility of retirement due to incapacity or voluntary retirement of a public official when he is in a situation of suspension of duties. Possibility of access to public employment after having been dismissed through disciplinary proceedings, being a teacher with a labour contract. Possibility to record in the CPR the appointment of an interim officer when he/she is already a career officer of the same Corps. Possible revocation of the concession of an extension to continue in the active service. Possibility for staff subject to a special senior management labour contract to be part of the fixed labour staff selection body. Deadlines for taking office as a career official in the State Administration. Deadlines stabilisation processes.

2. Administrative career.

Bulletin of consultations on Human Resources (BODECO) Possibility of enjoying the days of taking possession in a position obtained by contest previously occupied in provisional secondment Computation of the duration of stay in the situation of special services for the recognition of personal degree. Special mention to the occupation of posts of contingent personnel Possibility of ending the extension in active service of the official who is being instructed in disciplinary proceedings Calculation of the post-sessional period for the purpose of personal degree consolidation Possibility that the time spent in a Body computes to consolidate the personal degree of a new Body that is subsequently accessed Possibility of internal promotion from Subgroup C1 to Subgroup A1 Consultation is made on the possibility of degree recognition for the performance of posts of the corresponding level for three years with interruption Consultation is formulated on the possibility of consolidation of personal degree by a teaching officer Application of horizontal race to interim staff.

3. Conditions of work.

Bulletin of consultations on Human Resources (BODECO) Right to legal assistance of public employed personnel Administrative status of those holding elective positions in more representative trade union organizations (LOLS) Compulsory membership of public officials

4. Incompatibilities.

Bulletin of consultations on Human Resources (BODECO) Possibility of incompatibility of university teaching staff if hired by a Norwegian university. Compatibility during the firm suspension situation.

7. Day and hours.

Bulletin of consultations on Human Resources (BODECO) Criteria applicable to schedule flexibility for child care Deduct days of leave for private reasons by not attending the job on the grounds of force majeure Form of enjoyment of the reduction of the day for child care Possibility of holding regular working days during holidays or holidays by officials who regularly carry out reduced working days for particular interest Possibility of granting a reduction in the working day for child care to an official occupying a job with continuous public attention (APC) Possibility of benefiting from the conciliation measures for civil servants with special hours of work. Extended summer day for children up to 12 years old. Application of the bag of hours and duty inexcusable.

10. Provision of posts.

Bulletin of consultations on Human Resources (BODECO) Request for swap and other mobility scenarios. Possibility of a staff member being dismissed from a position held on a service committee during a medical leave. Possibility of appointing a staff member to a job obtained by competitive examination when that position is still occupied because the termination has been postponed. Effects of the modification on the system of job provision. Postponement of the dismissal of an extended staff member from her job due to a permit for serious illness of a family member. Possibility of understanding included within the subjective scope of mobility for health reasons of officials to persons who are subject to the legal guardianship of those. Award of two posts of the same or different Body without the time period of possession coinciding. Consequences of a staff member ' s failure to appear for the examination of merits of his/her place of temporary secondment.

11. Recognition of services provided.

Bulletin of consultations on Human Resources (BODECO) Recognition of previous services provided on a part-time basis. Recognition of previous services – Institutional Administration. Recognition of previous services – Services provided abroad. Recognition of previous services – Work staff. Prior service recognition – Type of linkage.

12. Labour regime. 15. Remuneration. 16. Social Security Officers. 17. Administrative situations. 14. Responsibility History of BODECO

Bulletin of consultations on Human Resources (BODECO) INDEX BODECO REFUNDICO NUMBERS 23 TO 28

19. Holidays, permits and licences.

Others

Legal Regime History of BODECO 1. Access, acquisition and loss of official status.

Others Possibility of access to Subgroup A2 with the passing of 180 credits of the official degree Appointment of a possible person over 70 years of age Official qualifications and their effects on entry into Public Administrations, Public Bodies and Public Law Entities. Possibility to make the realization of a selective course compatible with the birth permit. The possibility of extending the active service of interim officials is being considered. Impossibility that an opposition preparer may be part of a selection body. Possibility of taking possession in a situation of temporary incapacity, consequence or not of pregnancy, situation of risk during pregnancy or maternity leave. Title necessary for access to Bodies of Subgroup A1 in which regulated professions are exercised. Possibility of denying the extension in the active service. Review of disability during a selective process. Body competent to retire an official in a situation of service in other Public Administrations. Possibility of retirement due to incapacity or voluntary retirement of a public official when he is in a situation of suspension of duties. Possibility of access to public employment after having been dismissed through disciplinary proceedings, being a teacher with a labour contract. Possibility to record in the CPR the appointment of an interim officer when he/she is already a career officer of the same Corps. Possible revocation of the concession of an extension to continue in the active service. Possibility for staff subject to a special senior management labour contract to be part of the fixed labour staff selection body. Deadlines for taking office as a career official in the State Administration. Deadlines stabilisation processes.

2. Administrative career

Others Possibility of enjoying the days of taking possession in a position obtained by contest previously occupied in provisional secondment Computation of the duration of stay in the situation of special services for the recognition of personal degree. Special mention to the occupation of posts of contingent personnel Possibility of ending the extension in active service of the official who is being instructed in disciplinary proceedings Calculation of the post-sessional period for the purpose of personal degree consolidation Possibility that the time spent in a Body computes to consolidate the personal degree of a new Body that is subsequently accessed Possibility of internal promotion from Subgroup C1 to Subgroup A1 Possibility of degree recognition for the performance of posts of the corresponding level for three years with interruption Possibility of personal degree consolidation by a teaching officer Horizontal career application for interim staff

3. Rights and duties

Others Right to legal assistance of public employed personnel Administrative status of those holding elective positions in more representative trade union organizations (LOLS) Compulsory membership of public officials

4. Incompatibilities

Others Possibility of incompatibility of university teaching staff if hired by a Norwegian university Compatibility during the firm suspension situation

5. Days and schedules

Others Criteria applicable to schedule flexibility for child care Deduct days of leave for private reasons by not attending the job on the grounds of force majeure Form of enjoyment of the reduction of the day for child care Possibility of holding regular working days during holidays or holidays by officials who regularly carry out reduced working days for particular interest Possibility of granting a reduction in the working day for child care to an official occupying a job with continuous public attention (APC) Possibility of benefiting from the conciliation measures for civil servants with special hours of work. Extended summer day for children up to 12 years old. Application of the bag of hours and duty inexcusable.

6. Provision of posts

Others Request for swap and other mobility scenarios. Possibility of a staff member being dismissed from a position held on a service committee during a medical leave. Possibility of appointing a staff member to a job obtained by competitive examination when that position is still occupied because the termination has been postponed. Effects of the modification on the system of job provision Postponement of the dismissal of an extended staff member from her job due to a permit for serious illness of a family member. Possibility of understanding included within the subjective scope of mobility for health reasons of officials to persons who are subject to the legal guardianship of those. Award of two posts of the same or different Body without the time period of possession coinciding. Consequences of a staff member ' s failure to appear for the examination of merits of his/her place of temporary secondment. Assessment that corresponds to awarding in competitions to official university degrees Taking up a position in committee of services while on temporary incapacity Treatment of the possibility of re-entry of the military to the Civil Administration Possibility of occupation of posts in the civil administration by military personnel Post to be assigned to an official of another Administration in case of termination in a position of free appointment Different issues on post-period periods Commission of services from the situation of child care leave Dismissal and taking up office in a position obtained through the concurrence of an official on temporary incapacity.

7. Recognition of services provided

Others Recognition of prior services provided on a part-time basis Recognition previous services – Institutional Administration Recognition of previous services – Services provided abroad Recognition previous services – Labour staff Prior service recognition – Type of linkage

8. Responsibility

Others Possibility of filing disciplinary files with officials who are unaccounted for Application of the disciplinary regime to contingent personnel Prescription of severe sanction Retention of personal status after rehabilitation as an official Disciplinary regime applicable to non-contractual labour personnel

12. Holidays, permits and licences

Others Leave for care of a minor child affected by cancer or other serious illness: criteria for both parents to work Permission for inexcusable duty Issues relating to permission to take examinations and other final aptitude tests Issues relating to the reduction of working hours for the care of family members due to illness Payment of holidays not enjoyed by temporary staff because they are temporarily incapacitated Reduction of the working day for the care of relatives in situations of temporary incapacity Action to be taken when a staff member, who, after having exhausted the maximum period of incapacity for work, continues to report sick leave Possibility of extending the scope of article 59 of Organic Law 3/2007, of 22 March, for the effective equality of women and men in order to allow the adoption permit to interrupt the holidays Adoption permit for a civil servant who adopts the child of his wife with whom he married two years earlier. Enjoy a part-time birth permit Granting of permission for the performance of an inexcusable duty for the exercise of certain functions of Mayor Computation of vacation days and private affairs in case you have enjoyed a license for your own affairs. Deduction of breast-feeding time without pay from the computation of breast-feeding leave in full days. Criterio interpretativo actual del término “distinta localidad” a efectos del permiso del artículo 48 a) TRLEBEP. Consideration of Saturdays as business/non-business days for the purpose of obtaining a permit for death, accident or serious illness of a family member Possibility of continuously enjoying vacation days, independent vacation days and days for private matters

13. Others

Others 13. OTHER

13. Others Certificates in the General State Administration Competences of INAP and of Public Function in the selective processes Compilation of web pages and archives of frequently asked questions (FAQs) of Public Function.

Industrial Relations

The Public Service Social Dialogue

Industrial Relations Collective Bargaining

Social Dialogue Collective Negotiation of the General Administration of the State

Collective Bargaining Staff Negotiating Table Negotiating Table of Officials, Statutory and Labour

Collective Negotiation of the General Administration of the State Delegated Tables

Negotiation of labour force IV Single Convention

Collective Bargaining Joint Committee

Negotiation of labour force IV Single Convention Minutes of the Joint Committee Civea agreements in force

Negotiating Commission

Negotiation V Single Personal Labour Convention

Collective Bargaining Negotiating Commission

Negotiation V Single Personal Labour Convention Minutes

General information

General Negotiating Bureau of Public Administrations Administrative-Trade Union Agreements at the General Negotiating Tables Management and Trade Union Agreements for Labour AGE of the Single Convention Other Agreements

Trade union elections Follow-up AGE staff strikes Subsidies to trade union organisations

Social Dialogue Previous Invitations

Equality

Industrial Relations Gender Equality Plans Conciliation and co-responsibility Violence against women Facing labour and sexual harassment

Corporate Social Responsibility Prevention

Collaboration bodies

The Public Service International Relations in Public Employment

Collaboration bodies European Union

International Relations in Public Employment EUPAN network EUROPEAN SOCIAL DIALOGUE COMMITTEE FOR CENTRAL ADMINISTRATIONS Council of the European Union Statute Working Group

Organisation for Economic Cooperation and Development (OECD) International Mobility Bilateral relations

Inter-administrative collaboration bodies

Central Personnel Register

The Public Service SPC Statistical Bulletin

Central Personnel Register Newsletters prior to 2006 News History

Evolution of the strength of public administrations Evolution of the Autonomous Communities by area of activity Studies on the ageing of staff in the General Administration of the State Siep space Documentation of the Central Personnel Register

Central Personnel Register Printed Staff Official Personal Work Forms

Documentation of the Central Personnel Register Workforce with professional classification system based on professional group and category Workforce with professional classification system based on professional groups, professional specialties and/or professional families

Registration forms Staff Forms Teaching Officer Professional Teaching Staff Forms

Documentation of the Central Personnel Register Workforce with professional classification system based on professional group and category Workforce with professional classification system based on professional groups, professional specialties and/or professional families

ISPA Space

The Public Service ISPA 2025

ISPA Space Autonomous Communities Foral Community of Navarra Municipalities Elected Offices of Local Corporations Deputies, Councils and Island Councils

ISPA STATISTICS

ISPA NAVARRA 2025

Local administration staff with national qualifications

The Public Service New developments FHCN Regulation Official staff appointments / Assignment of first destination Regular contests provision reserved posts

Local administration staff with national qualifications Previous regular competitions

Regular contests provision reserved posts Ordinary Competition 2023 Ordinary Competition 2022 Ordinary Competition 2021 Ordinary Competition 2020 2019 Ordinary Competition 2018 Ordinary Competition Ordinary Competition 2017

Ordinary Competition 2024

Unitary contests provision reserved posts

Local administration staff with national qualifications Previous unitary competitions

Unitary contests provision reserved posts Unitary Competition 2022 Unitary Competition 2022 Basque Country Unitary Competition 2021 Unitary Competition 2020 2019 Unitary Competition 2018 Unitary Competition Unitary Competition 2017

Unitary Competition 2023

Changes in administrative status of local administration officials with national qualifications

Local administration staff with national qualifications Special services Re-entry into active service (only for administrative situations with job reserve) Service in other public administrations Excess

Changes in administrative status of local administration officials with national qualifications FAMILY CARE LEAVE SPECIAL INTEREST EXEMPTION VOLUNTARY LEAVE FOR SERVICES IN THE PUBLIC SECTOR VOLUNTARY LEAVE FOR THE PROVISION OF SERVICES IN ANOTHER FHN SUBSCALE VOLUNTARY LEAVE BY FAMILY GROUP GENDER VIOLENCE LEAVE LEAVE FOR TERRORIST VIOLENCE

Certificates of local government officials Service commissions / Cumulations

Local administration staff with national qualifications Service commissions Accumulation of reserved functions

General merits

Local administration staff with national qualifications Registration of the personal degree Registration of qualifications Registration of training or further training courses Registration of prior services Merits related to the reconciliation of personal, family and work life

Other procedures

Local administration staff with national qualifications Exchange of reserved jobs Referral of consultations on the legal regime Power of replenishment Retirements and extensions of active duty

Public Governance

Civil Service Director-General for Public Governance Administrative simplification and burden reduction

Public Governance What is an administrative burden? Regulatory Impact Analysis. Impact on administrative burdens Manual of Administrative Simplification and Burden Reduction for AGE Agreements with organisations Compensation of administrative burdens. One in - one out Simplification of procedures in public administrations. Situation Map Reference documentation

Inspection of Services

Public Governance Regulatory Regulation Audit guide for service inspectors Operational consulting services Selective course of the inspecting function Vacancies of Service Inspectors Load Simplification and Reduction Reports

Attention to citizenship Quality in public administrations

Public Governance Management of Letters of Service at AGE Methodology and Guides

Quality in public administrations Guide to Demand Analysis and User Satisfaction Assessment Studies (2014 edition) Model EFQM 2013 CAF 2013, the Common Evaluation Framework CAF 2020 Guide to Managing Complaints and Suggestions (2013) Interpretation Guide of the EFQM Model of Excellence 2010 for Public Administrations CAF Education (2010) CAF External Feedback Procedure (2009) Guide to the Development of Letters of Services Evaluation Guide. Model EVAM (2009) Guide to Recognition of Excellence (2009) CAF 2006 The Value of Excellence Recommendations for excellence in public value creation through the EFQM Model (2018). Guidelines for Public Administration Quality, A Management Toolbox, Summary Version Common Framework on Letters of Service in Spanish Public Administrations (2015) Public services Quality Assessment Guide Guide to the development and management of a letter of services in the Local Administration Assessment Model Guide for Local Government

Service Quality Assessment Reports

Quality in public administrations Report on the Activities of the Spanish Ministries (ISAM) Reports on public perception of public services

Service Quality Assessment Reports Open Government Trust in the Institutions [Report on public perception in the provision of public services]. Stability and improvement in public services Quality and sustainability of public services Quality of Public Services in times of austerity Quality of public services and public attitudes towards modernizing public administration measures The importance of public services in the well-being of citizens Public Administration in the opinion of citizens Public Agenda and Satisfaction with Public Services in the Autonomous State The social perception of public services in Spain 1985-2008

Reports on the activity of State Agencies

Service Quality Assessment Reports Report to the Congress of Deputies on the Activity of State Agencies during 2016 Report to the Congress of Deputies on the Activity of State Agencies during 2015 Report to the Congress of Deputies on the Activity of State Agencies during 2014 Report to the Congress of Deputies on the Activity of State Agencies during 2013 Report to the Congress of Deputies on the Activity of State Agencies during 2012 Report to the Congress of Deputies on the Activity of State Agencies during 2011 Report to the Congress of Deputies on the Activity of State Agencies during 2010 Report to the Congress of Deputies on the Activity of State Agencies during 2009 Report to the Congress of Deputies on the Activity of State Agencies during 2008

Evaluation E08/2007 of the Quality of Service of Museums of State Ownership

Recognition: Certifications and Awards

Quality in public administrations Certification of Level of Excellence of Organizations

Recognition: Certifications and Awards Organizations whose level of excellence has been certified

Quality and Innovation Awards in Public Management

Recognition: Certifications and Awards Awards for Quality and Innovation in Public Management XIV Edition Memories Awards for Quality and Innovation in Public Management XV Edition Memories 15th edition. Gallery of Videos Awards for Quality and Innovation in Public Management XIII Edition Gallery of images of the Awards for Quality and Innovation in Public Management XII Edition Gallery of images of the 2014 Quality and Innovation Awards Ceremony

Knowledge management and dissemination of good practice Advice, consulting, technical assistance and training International Networks Inter-Administrative Network for Quality of Services

Quality in public administrations Quality Conferences in Public Services

Inter-Administrative Network for Quality of Services 7th State Quality Conference in Public Services

Quality Conferences in Public Services Gallery of images of the 7th State Conference on Quality in Public Services

Transparency Open government Electronic registers and notifications

Public Governance Electronic Register of Seizures Register of Qualified Officials General Electronic Register Notifications

Registration Assistance Offices

Public Governance Digitisation of documents and registration Assistance in electronic identification and signature Authentic copies Seizure

Incompatibility and conflict of interest

Civil Service Office for Conflicts of Interest Members of the Government and Senior Officials of the State Administration Incompatibilities of staff in the service of public administrations Senior compliance reports MASTERCLASS: Open Government Guide

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NOTE ENLARGEMENT DEADLINES:

Resolution of 2 March 2019 extending the deadlines

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NOTE ENLARGEMENT DEADLINES:

Resolution of 29 April 2019 extending the deadlines

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