This paper discusses the analysis of the perception of residents in Spain
with regard to various public policies and services and their developments in recent years
years. In particular, the importance that citizens attach to the
public services and the degree of satisfaction with a wide range of policies and
sectoral services. Like other years, opinions and opinions are also analysed in detail.
of citizens in relation to public services of a nature
and with e-government.

Within the programs contained in Royal Decree 951/2005, of 29 July, by the
establishing the general framework for quality improvement in the administration
State General, a number of activities are planned to be carried out by the
the so-called observatory on the quality of public services. Article 26
of the aforementioned Royal Decree commissioned a regular and uniform study of the
as a citizen on public services, for which studies may be carried out
opinion. The services under analysis are those of greatest relevance to the
They're more used by the population.