Reports on the activity of State Agencies

Historic AnnouncementsReports on the activity of the State Agencies and their commitments to improve the quality of services provided to citizens

These annual reports analyzed the Quality Management actions carried out during the corresponding year by the State Agencies created from Law 28/2006 of July 18, of State Agencies for the improvement of public services.

Law 28/2006 itself established the mechanism for monitoring the actions of these bodies in the field of Quality Management. The first additional provision of this standard determines in its third point that it will be the State Agency for the Evaluation of Policies and Quality of Services (AEVAL), the entity responsible for drawing up an annual report on the activity carried out by the State Agencies and its commitments to improve the quality of services provided to citizens. It also stipulated that the resulting report would be forwarded to the Congress of Deputies.

Law 11/2020, of December 30, of General State Budgets for the year 2021 modifies Law 40/2015, of October 1, of Legal Regime of the Public Sector, retrieving state agencies as public bodies belonging to the public institutional state sector.

The aforementioned law defines state agencies as “entities of public law, endowed with public legal personality, own heritage and autonomy in their management, empowered to exercise administrative powers, which are created by the government to comply with the programs corresponding to public policies developed by the General Government of the State within the scope of its competences”.

In accordance with Royal 682/2021, of 3 August, which develops the basic organizational structure of the Ministry of Finance and Public Service and modifies Royal Decree 139/2020 of 28 January, which establishes the basic organizational structure of the ministerial departments, it is the responsibility of the General Directorate of Public Governance, within the competences of the Ministry of Public Administration to promote the continuous improvement of quality, In particular, the management and promotion of the quality programmes provided for in Royal Decree 951/2005 of 29 July, establishing the general framework for the improvement of quality in the General Administration of the State”.

It is in such a normative context that the Directorate General of Citizenship and Open Government continues to produce and present reports on the activity carried out by the State Agencies.