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MASTERCLASS: Open Government Guide
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Recovery, Transformation and Resilience Plan
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Initiation
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Minister for Digital Transformation and Civil Service
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State Secretariat for Digitization and Artificial Intelligence
Secretary of State for Digitization and Artificial Intelligence
State Secretariat for Telecommunications and Digital Infrastructure
Secretary of State for Telecommunications and Digital Infrastructure
State Secretariat for Civil Service
Secretary of State for Civil Service
Undersecretariat for Digital Transformation and Civil Service
Under-Secretary for Digital Transformation and Public Service
Legal Regulation
Data Protection
Public participation in policy projects
Prior public consultation
Projects submitted for prior consultation
The Project of Royal Decree regulating access to public employment and the provision of jobs for people with disabilities.
Prior public consultation on the Project of Royal Decree adapting existing public bodies at the state level to Law 40/2015, of 1 October, on the Legal Regime of the Public Sector
Draft Order establishing general criteria for the adaptation of means and times and the making of reasonable adjustments in the selective processes for the access to public employment of persons with disabilities
Hearing and public information
Public Hearing on the project of Royal Decree of adaptation of existing public bodies at the state level to Law 40/2015, of 1 October, on the legal regime of the public sector
Public Hearing on the draft Order establishing general criteria for the adaptation of means and times and the making of reasonable adjustments in the selective processes for the access to public employment of people with disabilities
Recovery, Transformation and Resilience Plan
Instructions for communication
Additional information
Monitoring of the Plan
Home of Ministry
Employment
Labour Force
1FC (SEDIA) - Senior Technician in sectoral data spaces
2FC (SEDIA) - Out-of-Convention Technician in Artificial Intelligence
3FC (SEDIA) - Senior Project Manager
4FC (SETELECO) Consultant in Digital Infrastructure
5FC (SETELECO) Senior Consultant in Telecommunications Networks and Systems
6FC (SETELECO) Technical Legal and Economic Expert in Public Organizations
1CU (SEDIA) – M2 INVESTIGATION among the candidates preselected by the Public Employment Service
7FC OEPL 2020 case deleted Ministry of Economic Affairs
2CU (SETELECO) – M2 RESEARCH among the candidates preselected by the Public Employment Service (external applications are not allowed).
3CU (SETELECO) – M2 INFORMATION SCIENCES (JOURNALISM)
Staff Officer
Digitalization and AI
Telecommunications and Digital Infrastructures
Civil Service
The secretariat
State Secretariat for Civil Service
Director of the Cabinet of the Secretariat of State for Civil Service
Public Service Newsletter
Talent uptake
Billboard Campaign: #UnChallenges For You #An Improvement For All
6 Reasons to Work in Administration
Current situation
Civil Service
Who we are
Director General for Civil Service
Deputy Director General of Human Resources Planning and Compensation
Deputy Director General of Human Resources Management
Deputy Director General of Labor Relations
Deputy Director General of Relations with Other Administrations
Deputy Director General of Legal Regime
Deputy Director General of Data for Public Employment
Sub-directorate General for Data for Public Employment
Who we are
A little bit of history
Deputy Director General of the Institutional Public Sector
Head of the Technical Assistance Unit
Access to public employment
Resolves doubts
What is public employment, and what kind of public employees exist?
Why is public employment attractive to me?
How can I access public employment and what are the necessary requirements?
What options are currently available, and how do I access them?
Get to know Public Employment
Statistical Bulletin of the staff at the service of the Public Administrations
Newsletters prior to 2006
News History
Evolution of the strength of public administrations
Evolution of the Autonomous Communities by area of activity
Studies on the ageing of staff in public administrations
Talent Recruitment Days
Talent Uptake Days 2023
Talent Uptake Days 2022
Talent Uptake Days 2021
Talent Uptake Days 2020
Talent Uptake Days 2019
Talent Recruitment Days 2024
Calls for Employment Personnel
Information on Calls for Labour of the IV Single Convention
Calls for Labour Personnel outside the Fourth Single Convention
Public Employment Offers
2024
Distribution of places by area of interest
Reservation of places for disabled persons
2023
Distribution of Free Access Places by Staff Group and Labour Force
Distribution of places by area of interest
Reservation of places for disabled persons
2022
Distribution of Free Access Places by Staff Group and Labour Force
Seat reserve for staff with disabilities
Distribution of places by area of interest
Recruitment Staff Officer
Staff Corps and General Scales
Special Duty Corps and Scales
Manage your professional life as a public employee
Personnel procedures
Relocation contests
Labour force
Competition for the transfer of labour personnel under the III Single Convention (Central Administration) - Completed Process
Order PRE/2748/2010, of 5 October, calling for a transfer competition for the provision of jobs for workers in the Third Single Convention (Peripheral Administration)
Transfer competition for the provision of jobs for workers within the scope of the III Single Convention of the General Government of the State.
Transfer Competition 2015 (III Single Convention)
Transfer competition for the provision of jobs for workers within the scope of the III Single Convention of the General Government of the State (2016)
Transfer competition for the provision of jobs for workers within the scope of the III Single Convention of the General Government of the State (2017)
2018 Personal Work Transfer Competition
Mobility of public employees
Mobility of career staff
Service commissions
Swabs
Approval of contests
Transfer of post for reasons of disability, health reasons and rehabilitation possibilities
Mobility of female officers who are victims of gender-based violence
Mobility of labour
OPEN AND PERMANENT COMPETITION COMPLETED
YEAR 2024
Open and permanent competition for the fourth Single Convention 1_2024
INSTRUCTIONS FOR SUBMISSION AND WITHDRAWAL
INSTRUCTIONS FOR SUBMISSION AND WITHDRAWAL
Open and permanent competition for the fourth Single Convention 2_2024
INSTRUCTIONS FOR SUBMISSION AND WITHDRAWAL
Open and permanent competition for the fourth Single Convention 3_2024
INSTRUCTIONS FOR SUBMISSION AND WITHDRAWAL
YEAR 2023
Open and permanent competition for the fourth Single Convention 1_2023
INSTRUCTIONS FOR SUBMISSION AND WITHDRAWAL
Open and permanent competition for the fourth Single Convention 2_2023
INSTRUCTIONS FOR SUBMISSION AND WITHDRAWAL
Open and permanent competition for the fourth Single Convention 3_2023
INSTRUCTIONS FOR SUBMISSION AND WITHDRAWAL
YEAR 2022
Open and permanent competition for the fourth Single Convention 1_2022
INSTRUCTIONS FOR SUBMISSION OF APPLICATIONS
Open and permanent competition for the 4th Single Convention 2_2022
INSTRUCTIONS FOR SUBMISSION AND WITHDRAWAL
Open and permanent competition for the 4th Single Convention 3_2022
INSTRUCTIONS FOR SUBMISSION AND WITHDRAWAL
YEAR 2021
Open and permanent competition for the fourth Single Convention 1_2021
INSTRUCTIONS FOR SUBMISSION OF APPLICATIONS
Open and permanent competition of the 4th Single Convention 2_2021
INSTRUCTIONS FOR SUBMISSION OF APPLICATIONS
INVITATIONS TO TENDER TRANSFERS ANNEX II TO THE FOURTH SINGLE CONVENTION
Finalised Calls
YEAR 2022
COMPETITION FOR TRANSFERS OF ANNEX II TO THE FOURTH CONVENTION - FIRST CALL 2022
INSTRUCTIONS FOR SUBMISSION OF APPLICATIONS
COMPETITION FOR TRANSFERS OF ANNEX II TO THE FOURTH CONVENTION - SECOND CALL 2022
INSTRUCTIONS FOR SUBMISSION OF APPLICATIONS
YEAR 2023
COMPETITION FOR TRANSFERS OF ANNEX II TO THE FOURTH CONVENTION - FIRST CALL 2023
INSTRUCTIONS FOR SUBMISSION AND WITHDRAWAL OF APPLICATIONS
COMPETITION FOR TRANSFERS OF ANNEX II TO THE FOURTH CONVENTION - SECOND CALL 2023
YEAR 2024
COMPETITION FOR TRANSFERS OF ANNEX II TO THE FOURTH CONVENTION - FIRST CALL 2024
INSTRUCTIONS FOR SUBMISSION AND WITHDRAWAL
COMPETITION FOR TRANSFERS OF ANNEX II TO THE FOURTH CONVENTION - FIRST CALL 2025
OPEN AND PERMANENT CONTEST IV UNIQUE CONVENTION CAP 1 2025
INSTRUCTIONS FOR THE SUBMISSION AND WITHDRAWAL OF APPLICATIONS
CONTEST-EXTRAORDINARY -E0-IV-CONVENTION--NICO-CE0-2025
Re-admission to active duty staff and labour
Re-admission of officials
Management of re-entry to active duty of career officials
Re-entry into employment
Official personal administrative situations
Active service
Special service
Services in other AAPP
Voluntary leave for private interest
Voluntary leave by family group
Leave for child or family care
Leave for gender violence
Leave for terrorist violence
Suspension of functions
Voluntary leave for provision of services in the public sector
Expected destination
Forcible leave
Voluntary leave on incentive
Appointment of Bodies and Scales attached to the SEFP
Appointment of bodies and scales not attached to the SEFP
Voluntary pensions
Waivers
Legal Regime
Legislation and documentation of interest
Senior Staff Commission
What is the Senior Staff Commission
Agreements of the Senior Staff Commission
Bulletin of consultations on Human Resources (BODECO)
What is Bodeco?
1. Access, acquisition and loss of official status.
Possibility of access to Subgroup A2 with the passing of 180 credits of the official Degree title.
Appointment of a possible person over 70 years of age.
Official qualifications and their effects on entry into Public Administrations, Public Bodies and Public Law Entities.
Possibility to make the realization of a selective course compatible with the birth permit.
The possibility of extending the active service of interim officials is being considered.
Impossibility that an opposition preparer may be part of a selection body.
Possibility of taking possession in a situation of temporary incapacity, consequence or not of pregnancy, situation of risk during pregnancy or maternity leave.
Title necessary for access to Bodies of Subgroup A1 in which regulated professions are exercised.
Possibility of denying the extension in the active service.
Review of disability during a selective process.
Body competent to retire an official in a situation of service in other Public Administrations.
Possibility of retirement due to incapacity or voluntary retirement of a public official when he is in a situation of suspension of duties.
Possibility of access to public employment after having been dismissed through disciplinary proceedings, being a teacher with a labour contract.
Possibility to record in the CPR the appointment of an interim officer when he/she is already a career officer of the same Corps.
Possible revocation of the concession of an extension to continue in the active service.
Possibility for staff subject to a special senior management labour contract to be part of the fixed labour staff selection body.
Deadlines for taking office as a career official in the State Administration.
Deadlines stabilisation processes.
2. Administrative career.
Possibility of enjoying the days of taking possession in a position obtained by contest previously occupied in provisional secondment
Computation of the duration of stay in the situation of special services for the recognition of personal degree. Special mention to the occupation of posts of contingent personnel
Possibility of ending the extension in active service of the official who is being instructed in disciplinary proceedings
Calculation of the post-sessional period for the purpose of personal degree consolidation
Possibility that the time spent in a Body computes to consolidate the personal degree of a new Body that is subsequently accessed
Possibility of internal promotion from Subgroup C1 to Subgroup A1
Consultation is made on the possibility of degree recognition for the performance of posts of the corresponding level for three years with interruption
Consultation is formulated on the possibility of consolidation of personal degree by a teaching officer
Application of horizontal race to interim staff.
3. Conditions of work.
Right to legal assistance of public employed personnel
Administrative status of those holding elective positions in more representative trade union organizations (LOLS)
Compulsory membership of public officials
4. Incompatibilities.
Possibility of incompatibility of university teaching staff if hired by a Norwegian university.
Compatibility during the firm suspension situation.
7. Day and hours.
Criteria applicable to schedule flexibility for child care
Deduct days of leave for private reasons by not attending the job on the grounds of force majeure
Form of enjoyment of the reduction of the day for child care
Possibility of holding regular working days during holidays or holidays by officials who regularly carry out reduced working days for particular interest
Possibility of granting a reduction in the working day for child care to an official occupying a job with continuous public attention (APC)
Possibility of benefiting from the conciliation measures for civil servants with special hours of work.
Extended summer day for children up to 12 years old.
Application of the bag of hours and duty inexcusable.
10. Provision of posts.
Request for swap and other mobility scenarios.
Possibility of a staff member being dismissed from a position held on a service committee during a medical leave.
Possibility of appointing a staff member to a job obtained by competitive examination when that position is still occupied because the termination has been postponed.
Effects of the modification on the system of job provision.
Postponement of the dismissal of an extended staff member from her job due to a permit for serious illness of a family member.
Possibility of understanding included within the subjective scope of mobility for health reasons of officials to persons who are subject to the legal guardianship of those.
Award of two posts of the same or different Body without the time period of possession coinciding.
Consequences of a staff member ' s failure to appear for the examination of merits of his/her place of temporary secondment.
11. Recognition of services provided.
Recognition of previous services provided on a part-time basis.
Recognition of previous services – Institutional Administration.
Recognition of previous services – Services provided abroad.
Recognition of previous services – Work staff.
Prior service recognition – Type of linkage.
12. Labour regime.
15. Remuneration.
16. Social Security Officers.
17. Administrative situations.
14. Responsibility
History of BODECO
INDEX BODECO REFUNDICO NUMBERS 23 TO 28
19. Holidays, permits and licences.
Others
History of BODECO
1. Access, acquisition and loss of official status.
Possibility of access to Subgroup A2 with the passing of 180 credits of the official degree
Appointment of a possible person over 70 years of age
Official qualifications and their effects on entry into Public Administrations, Public Bodies and Public Law Entities.
Possibility to make the realization of a selective course compatible with the birth permit.
The possibility of extending the active service of interim officials is being considered.
Impossibility that an opposition preparer may be part of a selection body.
Possibility of taking possession in a situation of temporary incapacity, consequence or not of pregnancy, situation of risk during pregnancy or maternity leave.
Title necessary for access to Bodies of Subgroup A1 in which regulated professions are exercised.
Possibility of denying the extension in the active service.
Review of disability during a selective process.
Body competent to retire an official in a situation of service in other Public Administrations.
Possibility of retirement due to incapacity or voluntary retirement of a public official when he is in a situation of suspension of duties.
Possibility of access to public employment after having been dismissed through disciplinary proceedings, being a teacher with a labour contract.
Possibility to record in the CPR the appointment of an interim officer when he/she is already a career officer of the same Corps.
Possible revocation of the concession of an extension to continue in the active service.
Possibility for staff subject to a special senior management labour contract to be part of the fixed labour staff selection body.
Deadlines for taking office as a career official in the State Administration.
Deadlines stabilisation processes.
2. Administrative career
Possibility of enjoying the days of taking possession in a position obtained by contest previously occupied in provisional secondment
Computation of the duration of stay in the situation of special services for the recognition of personal degree. Special mention to the occupation of posts of contingent personnel
Possibility of ending the extension in active service of the official who is being instructed in disciplinary proceedings
Calculation of the post-sessional period for the purpose of personal degree consolidation
Possibility that the time spent in a Body computes to consolidate the personal degree of a new Body that is subsequently accessed
Possibility of internal promotion from Subgroup C1 to Subgroup A1
Possibility of degree recognition for the performance of posts of the corresponding level for three years with interruption
Possibility of personal degree consolidation by a teaching officer
Horizontal career application for interim staff
3. Rights and duties
Right to legal assistance of public employed personnel
Administrative status of those holding elective positions in more representative trade union organizations (LOLS)
Compulsory membership of public officials
4. Incompatibilities
Possibility of incompatibility of university teaching staff if hired by a Norwegian university
Compatibility during the firm suspension situation
5. Days and schedules
Criteria applicable to schedule flexibility for child care
Deduct days of leave for private reasons by not attending the job on the grounds of force majeure
Form of enjoyment of the reduction of the day for child care
Possibility of holding regular working days during holidays or holidays by officials who regularly carry out reduced working days for particular interest
Possibility of granting a reduction in the working day for child care to an official occupying a job with continuous public attention (APC)
Possibility of benefiting from the conciliation measures for civil servants with special hours of work.
Extended summer day for children up to 12 years old.
Application of the bag of hours and duty inexcusable.
6. Provision of posts
Request for swap and other mobility scenarios.
Possibility of a staff member being dismissed from a position held on a service committee during a medical leave.
Possibility of appointing a staff member to a job obtained by competitive examination when that position is still occupied because the termination has been postponed.
Effects of the modification on the system of job provision
Postponement of the dismissal of an extended staff member from her job due to a permit for serious illness of a family member.
Possibility of understanding included within the subjective scope of mobility for health reasons of officials to persons who are subject to the legal guardianship of those.
Award of two posts of the same or different Body without the time period of possession coinciding.
Consequences of a staff member ' s failure to appear for the examination of merits of his/her place of temporary secondment.
Assessment that corresponds to awarding in competitions to official university degrees
Taking up a position in committee of services while on temporary incapacity
Treatment of the possibility of re-entry of the military to the Civil Administration
Possibility of occupation of posts in the civil administration by military personnel
Post to be assigned to an official of another Administration in case of termination in a position of free appointment
Different issues on post-period periods
Commission of services from the situation of child care leave
Dismissal and taking up office in a position obtained through the concurrence of an official on temporary incapacity.
7. Recognition of services provided
Recognition of prior services provided on a part-time basis
Recognition previous services – Institutional Administration
Recognition of previous services – Services provided abroad
Recognition previous services – Labour staff
Prior service recognition – Type of linkage
8. Responsibility
Possibility of filing disciplinary files with officials who are unaccounted for
Application of the disciplinary regime to contingent personnel
Prescription of severe sanction
Retention of personal status after rehabilitation as an official
Disciplinary regime applicable to non-contractual labour personnel
12. Holidays, permits and licences
Leave for care of a minor child affected by cancer or other serious illness: criteria for both parents to work
Permission for inexcusable duty
Issues relating to permission to take examinations and other final aptitude tests
Issues relating to the reduction of working hours for the care of family members due to illness
Payment of holidays not enjoyed by temporary staff because they are temporarily incapacitated
Reduction of the working day for the care of relatives in situations of temporary incapacity
Action to be taken when a staff member, who, after having exhausted the maximum period of incapacity for work, continues to report sick leave
Possibility of extending the scope of article 59 of Organic Law 3/2007, of 22 March, for the effective equality of women and men in order to allow the adoption permit to interrupt the holidays
Adoption permit for a civil servant who adopts the child of his wife with whom he married two years earlier.
Enjoy a part-time birth permit
Granting of permission for the performance of an inexcusable duty for the exercise of certain functions of Mayor
Computation of vacation days and private affairs in case you have enjoyed a license for your own affairs.
Deduction of breast-feeding time without pay from the computation of breast-feeding leave in full days.
Criterio interpretativo actual del término “distinta localidad” a efectos del permiso del artículo 48 a) TRLEBEP.
Consideration of Saturdays as business/non-business days for the purpose of obtaining a permit for death, accident or serious illness of a family member
Possibility of continuously enjoying vacation days, independent vacation days and days for private matters
13. Others
13. OTHER
Certificates in the General State Administration
Competences of INAP and of Public Function in the selective processes
Compilation of web pages and archives of frequently asked questions (FAQs) of Public Function.
Industrial Relations
Social Dialogue
Collective Bargaining
Collective Negotiation of the General Administration of the State
Staff Negotiating Table
Negotiating Table of Officials, Statutory and Labour
Delegated Tables
Negotiation of labour force IV Single Convention
Joint Committee
Minutes of the Joint Committee
Civea agreements in force
Negotiating Commission
Negotiation V Single Personal Labour Convention
Negotiating Commission
Minutes
General information
General Negotiating Bureau of Public Administrations
Government-Trade Union Agreements in the General Negotiating Bureaux
Management and Trade Union Agreements for Labour AGE of the Single Convention
Other Agreements
Trade union elections
Follow-up AGE staff strikes
Subsidies to trade union organisations
Previous Invitations
Equality
Gender Equality Plans
Conciliation and co-responsibility
Violence against women
Facing labour and sexual harassment
Corporate Social Responsibility
Prevention
Collaboration bodies
International Relations in Public Employment
European Union
EUPAN network
EUROPEAN SOCIAL DIALOGUE COMMITTEE FOR CENTRAL ADMINISTRATIONS
Council of the European Union
Statute Working Group
Organisation for Economic Cooperation and Development (OECD)
International Mobility
Bilateral relations
Inter-administrative collaboration bodies
Central Personnel Register
SPC Statistical Bulletin
Newsletters prior to 2006
News History
Evolution of the strength of public administrations
Evolution of the Autonomous Communities by area of activity
Studies on the ageing of staff in the General Administration of the State
Siep space
Documentation of the Central Personnel Register
Printed Staff Official
Personal Work Forms
Workforce with professional classification system based on professional group and category
Workforce with professional classification system based on professional groups, professional specialties and/or professional families
Registration forms
Staff Forms Teaching Officer
Professional Teaching Staff Forms
Workforce with professional classification system based on professional group and category
Workforce with professional classification system based on professional groups, professional specialties and/or professional families
ISPA Space
ISPA 2025
Autonomous Communities
Foral Community of Navarra
Municipalities
Elected Offices of Local Corporations
Deputies, Councils and Island Councils
ISPA STATISTICS
Salaries of elected officials and public employees of Local Entities and Autonomous Communities. ISPA 2024
Salaries of elected officials and public employees of Local Entities and Autonomous Communities. ISPA 2023
Salaries of elected officials and public employees of Local Entities and Autonomous Communities. ISPA 2022
Salaries of elected officials and public employees of Local Entities and Autonomous Communities. ISPA 2021
Salaries of elected officials and public employees of Local Entities and Autonomous Communities. ISPA 2020
Salaries of elected officials and public employees of Local Entities and Autonomous Communities. ISPA 2019
Salaries of elected officials and public employees of Local Authorities. ISPA 2018
Salaries of elected officials and public employees of Local Authorities. ISPA 2017
Salaries of elected officials and public employees of Local Authorities. ISPA 2016
Salaries of elected officials and public employees of Local Authorities. ISPA 2015
Salaries of elected officials and public employees of Local Authorities. ISPA 2014
ISPA NAVARRA 2025
Local administration staff with national qualifications
New developments
FHCN Regulation
Official staff appointments / Assignment of first destination
Regular contests provision reserved posts
Previous regular competitions
Ordinary Competition 2023
Ordinary Competition 2022
Ordinary Competition 2021
Ordinary Competition 2020
2019 Ordinary Competition
2018 Ordinary Competition
Ordinary Competition 2017
Ordinary Competition 2024
Unitary contests provision reserved posts
Previous unitary competitions
Unitary Competition 2022
Unitary Competition 2022 Basque Country
Unitary Competition 2021
Unitary Competition 2020
2019 Unitary Competition
2018 Unitary Competition
Unitary Competition 2017
Unitary Competition 2023
Changes in administrative status of local administration officials with national qualifications
Special services
Re-entry into active service (only for administrative situations with job reserve)
Service in other public administrations
Excess
FAMILY CARE LEAVE
SPECIAL INTEREST EXEMPTION
VOLUNTARY LEAVE FOR SERVICES IN THE PUBLIC SECTOR
VOLUNTARY LEAVE FOR THE PROVISION OF SERVICES IN ANOTHER FHN SUBSCALE
VOLUNTARY LEAVE BY FAMILY GROUP
GENDER VIOLENCE LEAVE
LEAVE FOR TERRORIST VIOLENCE
Certificates of local government officials
Service commissions / Cumulations
Service commissions
Accumulation of reserved functions
General merits
Registration of the personal grade
Registration of qualifications
Registration of training or further training courses
Registration of prior services
Merits related to the reconciliation of personal, family and work life
Other procedures
Exchange of reserved jobs
Referral of consultations on the legal regime
Power of replenishment
Retirements and extensions of active duty
Public Governance
Director-General for Public Governance
Administrative simplification and burden reduction
What is an administrative burden?
Regulatory Impact Analysis. Impact on administrative burdens
Manual of Administrative Simplification and Burden Reduction for AGE
Agreements with organisations
Compensation of administrative burdens. One in - one out
Simplification of procedures in public administrations. Situation Map
Reference documentation
Inspection of Services
Regulatory Regulation
Audit guide for service inspectors
Operational consulting services
Selective course of the inspecting function
Vacancies of Service Inspectors
Load Simplification and Reduction Reports
Attention to citizenship
Quality in public administrations
Management of Letters of Service at AGE
Methodology and Guides
Guide to Demand Analysis and User Satisfaction Assessment Studies (2014 edition)
Model EFQM 2013
CAF 2013, the Common Evaluation Framework
CAF 2020
Guide to Managing Complaints and Suggestions (2013)
Interpretation Guide of the EFQM Model of Excellence 2010 for Public Administrations
CAF Education (2010)
CAF External Feedback Procedure (2009)
Guide to the Development of Letters of Services
Evaluation Guide. Model EVAM (2009)
Guide to Recognition of Excellence (2009)
CAF 2006
The Value of Excellence Recommendations for excellence in public value creation through the EFQM Model (2018).
Guidelines for Public Administration Quality, A Management Toolbox, Summary Version
Common Framework on Letters of Service in Spanish Public Administrations (2015)
Public services Quality Assessment Guide
Guide to the development and management of a letter of services in the Local Administration
Assessment Model Guide for Local Government
Service Quality Assessment Reports
Report on the Activities of the Spanish Ministries (ISAM)
Reports on public perception of public services
Open Government
Trust in the Institutions
[Report on public perception in the provision of public services].
Stability and improvement in public services
Quality and sustainability of public services
Quality of Public Services in times of austerity
Quality of public services and public attitudes towards modernizing public administration measures
The importance of public services in the well-being of citizens
Public Administration in the opinion of citizens
Public Agenda and Satisfaction with Public Services in the Autonomous State
The social perception of public services in Spain 1985-2008
Reports on the activity of State Agencies
Report to the Congress of Deputies on the Activity of State Agencies during 2016
Report to the Congress of Deputies on the Activity of State Agencies during 2015
Report to the Congress of Deputies on the Activity of State Agencies during 2014
Report to the Congress of Deputies on the Activity of State Agencies during 2013
Report to the Congress of Deputies on the Activity of State Agencies during 2012
Report to the Congress of Deputies on the Activity of State Agencies during 2011
Report to the Congress of Deputies on the Activity of State Agencies during 2010
Report to the Congress of Deputies on the Activity of State Agencies during 2009
Report to the Congress of Deputies on the Activity of State Agencies during 2008
Evaluation E08/2007 of the Quality of Service of Museums of State Ownership
Recognition: Certifications and Awards
Certification of Level of Excellence of Organizations
Organizations whose level of excellence has been certified
Quality and Innovation Awards in Public Management
Awards for Quality and Innovation in Public Management XIV Edition Memories
Awards for Quality and Innovation in Public Management XV Edition Memories
15th edition. Gallery of Videos
Awards for Quality and Innovation in Public Management XIII Edition
Gallery of images of the Awards for Quality and Innovation in Public Management XII Edition
Gallery of images of the 2014 Quality and Innovation Awards Ceremony
Knowledge management and dissemination of good practice
Advice, consulting, technical assistance and training
International Networks
Inter-Administrative Network for Quality of Services
Quality Conferences in Public Services
7th State Quality Conference in Public Services
Gallery of images of the 7th State Conference on Quality in Public Services
Transparency
Open government
Electronic registers and notifications
Electronic Register of Seizures
Register of Qualified Officials
General Electronic Register
Notifications
Registration Assistance Offices
Digitisation of documents and registration
Assistance in electronic identification and signature
Authentic copies
Seizure
Incompatibility and conflict of interest
Office for Conflicts of Interest
Members of the Government and Senior Officials of the State Administration
Incompatibilities of staff in the service of public administrations
Senior compliance reports
MASTERCLASS: Open Government Guide
Communication
Contact us
Info DANA
Medidas adoptadas en relación con la DANA
Cover of Info Dana
