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Ministry
Portada de Ministry
Organigram
Portada de Organigram
Minister for Digital Transformation and Civil Service
Portada de Minister for Digital Transformation and Civil Service
Director of the Cabinet of the Minister for Digital Transformation and Civil Service
State Secretariat for Digitization and Artificial Intelligence
Portada de State Secretariat for Digitization and Artificial Intelligence
Secretary of State for Digitization and Artificial Intelligence
State Secretariat for Telecommunications and Digital Infrastructure
Portada de State Secretariat for Telecommunications and Digital Infrastructure
Secretary of State for Telecommunications and Digital Infrastructure
Secretariat of State for the Civil Service
Portada de Secretariat of State for the Civil Service
Secretary of State for Public Service
Under-Secretariat for Digital and Civil Service Transformation
Portada de Under-Secretariat for Digital and Civil Service Transformation
Assistant Secretary for Digital and Civil Service Transformation
Legal Regulation
Public participation in policy projects
Portada de Public participation in policy projects
Prior public consultation
Portada de Prior public consultation
Projects subject to prior public consultation
Portada de Projects subject to prior public consultation
The Project of Royal Decree regulating access to public employment and the provision of jobs for people with disabilities.
Prior public consultation on the Project of Royal Decree adapting existing public bodies at the state level to Law 40/2015, of 1 October, on the Legal Regime of the Public Sector
Draft Order establishing general criteria for the adaptation of means and times and the making of reasonable adjustments in the selective processes for the access to public employment of persons with disabilities
Prior public consultation on the Regulatory Performance of the Open Government Forum
Civil Service
Portada de Civil Service
Prior public consultation on the Consensus for an Open Administration
Prior public consultation on the Project of Royal Decree of Entry, Career, Evaluation of the Performance and Administrative Situations of Public Employees of the State Administration
Prior public consultation on the Preliminary Draft Law for the Transformation of the Administration
Telecommunications and Digital Infrastructures
Digitalization and AI
Public participation in European legislative proposals
Audiencia e información pública
Non-normative projects
Recovery, Transformation and Resilience Plan
Portada de Recovery, Transformation and Resilience Plan
Instructions for communication
Additional information
Monitoring of the Plan
Home of Ministry
Employment
Portada de Employment
Labour Personnel
Portada de Labour Personnel
1FC (SEDIA) - Senior Technician in sectoral data spaces
2FC (SEDIA) - Out-of-Agreement Senior Technician in Artificial Intelligence
3FC (SEDIA) - Project Manager
4FC (SETELECO) Consultant in Digital Infrastructures
5FC (SETELECO) Senior Consultant in Telecommunications Networks and Systems
6FC (SETELECO) Legal and Economic Technician expert in public organizations
1CU (SEDIA) – M2 INVESTIGATION among the candidates preselected by the Public Employment Service
7FC OEPL 2020 case deleted Ministry of Economic Affairs
2CU (SETELECO) – M2 RESEARCH among the candidates preselected by the Public Employment Service (external applications are not allowed).
3CU (SETELECO) – M2 INFORMATION SCIENCES (JOURNALISM)
4CU (AEAD) – M2 RESEARCH among the candidates pre-selected by the Public Employment Service
5CU (AEAD) – M2 RESEARCH among the candidates pre-selected by the Public Employment Service
6CU (AEAD) – M2 RESEARCH among the candidates pre-selected by the Public Employment Service
7CU (AEAD) – M2 RESEARCH among the candidates pre-selected by the Public Employment Service
8CU (AEAD) – M2 RESEARCH among the candidates pre-selected by the Public Employment Service
9CU (AEAD) – M2 RESEARCH among the candidates pre-selected by the Public Employment Service
10CU (AEAD) – M2 RESEARCH among the candidates pre-selected by the Public Employment Service
11CU (AEAD) – M2 RESEARCH among the candidates pre-selected by the Public Employment Service
Staff Official
Portada de Staff Official
Contests 2025
Portada de Contests 2025
General contest 2025
Specific contest 2025
Services to citizens
Portada de Services to citizens
Notices Procedures managed by the Ministry for Digital Transformation and the Civil Service
Data Protection
Procedures and services
Portada de Procedures and services
Digitalization and Artificial Intelligence
Portada de Digitalization and Artificial Intelligence
Digital Services Monitoring
Portada de Digital Services Monitoring
Complaints and sanctioning procedures for breaches of Regulation (EU) 2019/1150 (SIA: 3055626)
Notifications of the art. 19a, 21.1 and 24.2 of Regulation (EU) No 910/2014
Notifications, requests, complaints, sanctioning procedures and other written submissions in relation to Regulation (EU) 2022/868 (Data Governance Regulation)
Submission of requests, complaints, response to requests for information, response to warnings, submission of allegations and other writings for violation of Law 34/2002, on Information Services and Electronic Commerce
Procedure sanctioning Trust Service Providers for violations of the precepts of Regulation (EU) 910/2014, as well as of Law 6/2020
Designation as an entity entitled to take legal action pursuant to Article 14 of Regulation (EU) 2019/1150 (Platform-to-business Regulation), notifications and other submissions.
Scholarships, Grants, Grants and Awards
Portada de Scholarships, Grants, Grants and Awards
UNE Secretariat, Standardization and Committees (SEDIA area)
Direct grant of a grant to the European University Institute for the development of the activities of the Chair on Artificial Intelligence and Democracy
Grants for the creation of university-business chairs (ENIA chairs)
Spanish Language and Artificial Intelligence (LEIA)
KDT Joint Programme - Key Digital Technologies
Aid to small and medium-sized enterprises for the hiring of Digital Transformation professionals
Support, in the field of digitalisation
Digital Kit Program
AI Missions (2021)
Integration of artificial intelligence into media value chains
Technology, Research and Innovation
Portada de Technology, Research and Innovation
Quantum Spain
Audiovisual Communication Services
Portada de Audiovisual Communication Services
State Registry of Audiovisual Communication Service Providers
Public tender adjudication license TDT.
Portada de Telecommunications and Digital Infrastructures
Authorizations, Permits, Licenses, Concessions and Approvals
Portada de Authorizations, Permits, Licenses, Concessions and Approvals
Authorisations for the temporary use of radio equipment
Grants, Scholarships and Grants
Portada de Grants, Scholarships and Grants
Aid to Homeowners’ Communities
Aid for the promotion of audiovisual production
Order ETD/653/2022, of 6 July
Temporary compensation for certain costs of compulsory population coverage
Direct granting of subsidies to public service providers...
UNICO SECTORIAL 5G 2023-2nd Call for proposals
Order ETD/653/2022, of 6 July, establishing the regulatory bases for the granting of aid by the State Secretariat of Telecommunications and Digital Infrastructures and calling for the granting of aid for projects of experimental development and innovation of processes through technologies associated to the Metaverse and Web 3
Direct grant to Spain Film Commission under the Recovery, Transformation and Resilience Plan
Chips JU
Mechanism Connect Europe - CEF Digital
Programme for the Universalization of Digital Infrastructures for Cohesion - Broadband
Ayudas para la financiación de infraestructuras de investigación, adquisición de equipamiento científico-técnico y proyectos de I+D en 5G avanzado del Programa Único I+D 6G 2023
Digital Infrastructure Programme for Cohesion - R&D Cloud
Certifications and Declarations
Portada de Certifications and Declarations
Communication by operators of the number of subscribers for services
Communications of Article 7 and Additional Provision 4 of Royal Decree-Law 12/2018
Response to complaints lodged with the Ombudsman
Publish PDF Report in Web Portal Secretariat State TELECO
Recognition of amateur radio associations
Submission of documentation related to the Quality Order (SIA: 2891988)
Communication of contracts, general conditions and prices of electronic communications services (AIS: 2891985)
Consultations
Portada de Consultations
Promotion of Territorial Networks of Technological Specialization (RETECH)
Consultations on DTT (SIA: 201481)
Telecommunications Equipment
Portada de Telecommunications Equipment
Submission of documentation in market surveillance of equipment
Radio Spectrum
Portada de Radio Spectrum
Authorization for the Commissioning of Radio Stations
Presentation of annual certifications of radioelectric exposure levels of radiocommunication stations
Radio amateurs
Radiodetermination and Fixed Point-to-Multipoint Service
Broadcasting
Fixed-Band Reserved Service Radio Links
Fixed Broadband Service Radio Networks
Narrowband Mobile/Fixed Band Radio Networks
Service for measurement of Levels Radio Emission
Service Improper Use of the Radio Public Domain
Service Interferences
Space Services
Processing harmonized bands
Procedures titles private use
Taxes, Fees and Other Taxes
Portada de Taxes, Fees and Other Taxes
Refund of Undue Income Due to Fees
Management income tax reserve domain...
Payment of fees. Model 790
Payment of fees. Model 990
Infrastructures, Networks and Telecommunications Operators
Portada de Infrastructures, Networks and Telecommunications Operators
Communication of networks in self-provision by AAPP
Declaration of submarine cables
Declaration of IXP and CPD
Transmission of broadband coverage information
Rural demand coverage
Application of general type...
Notification blocking of transmission...
Inspections and Sanctions
Portada de Inspections and Sanctions
Complaints for violation of Law 11/2022...
Complaints Additional Pricing Services (SIA: 990900)
Presentation of allegations...
Notified Bodies
Portada de Notified Bodies
Submission of documentation...
Telecommunications Networks in Urbanism and Building
Portada de Telecommunications Networks in Urbanism and Building
Urbanism and deployment of networks...
Presentation of documentation of Infrastructures...
Records
Portada de Records
Registry of Telecommunications Installation Companies
Section "New Language Economy" of the State Registry of Entities Interested in Strategic Projects for Economic Recovery and Transformation (REPERETE)
Section "Microelectronics and Semiconductors"...
Resources and Claims
Portada de Resources and Claims
Complaints from telecom users
Program of Universalization of Digital Infrastructures for Cohesion - 5G R&D
Digital Security
Portada de Digital Security
Security authorization...
Publicaciones
Regulación Legal
Programas
Portada de Programas
UNICO Demanda Bono PYME
Programa de Extensión de la Banda Ancha de Nueva Generación
Estrategia de Seguridad Nacional 2021
Plan Nacional de Ciudades Inteligentes
Plan Nacional 5G
Hoja de ruta del segundo dividendo digital
Programa UNICO-Banda Ancha
Programa de Excelencia Regulatoria de España, 11ª Edición
Programas para el Avance Digital
Tecnologias Habilitadoras Digitales
Profile of the contractor
Areas of interest
Portada de Areas of interest
Artificial Intelligence
Sandbox IA
Portada de Sandbox IA
Regulation IA
Announcement
Results
Events
Links and downloads
News
Access to Electronic Headquarters
Open Source Artificial Intelligence Community
Portada de Open Source Artificial Intelligence Community
The Community
How to collaborate
Resources
SEDIA events for the community
Portada de SEDIA events for the community
Hackathon IA Responsible and Open in Industry
Participate in the community
Are you a company? Let’s build together the world’s most open AI community
Participatory community calendar
Statistics and reports
The Data Economy
Portada de The Data Economy
The influence of data on the economy
The data in the public sector
National Health Data Space
Plan de Impulso de Espacios de Datos Sectoriales
Reference Center for Sectoral Data Spaces
Impulsa Data
Links of interest
Actuality
Contact
Digitization and Artificial Intelligence Services
Portada de Digitization and Artificial Intelligence Services
Domain names on the Internet
Trusted Electronic Services
Portada de Trusted Electronic Services
Trusted e-Service Providers
Portada de Trusted e-Service Providers
Electronic service providers who have ceased their activity
Legislation and technical standards
Preguntas frecuentes
Notification
Communication
Indicators
Free movement of non-personal data in the European Union
Information Society Services
Relaciones entre plataformas y empresas (Empresas P2B)
Telecomunicación e Infraestructuras Digitales
Portada de Telecomunicación e Infraestructuras Digitales
Cybersecurity and 5G deployment
Radiolelectric spectrum
Portada de Radiolelectric spectrum
General Information
Portada de General Information
Short-term events and experimental uses
Electronic procedures
Basic regulations
Use of the Radio Spectrum
Portada de Use of the Radio Spectrum
Privative
Common
Special
Rate per reservation of public radio domain
Portada de Rate per reservation of public radio domain
Applicable regulations
Elements of the rate
Calculation of the rate
Settlement and Entry of the Fee
Exemption from the tax (Public Administration)
Secondary Spectrum Market
Radioelectric Easements
Conferences International Telecommunication Union
Radio interfaces
Portada de Radio interfaces
Amateurs
Aeronautical communications
Maritime communications
Satellite communications
Meteorology
Citizen band CB-27
Fixed service point to point
Multipoint fixed service
Mobile Service
Short-range devices (SRD)
Other interfaces
Points of contact
Portada de Space Services
Ortho-Spectrum Resources
Ground segment
National Frequency Allocation Table
Radio amateurs and CB-27
Portada de Radio amateurs and CB-27
Accreditation of the international practice of amateur radio
Amateur radio exams
Authorizations
Portada de Authorizations
Authorisation for temporary and experimental use
Telematic download of the updated amateur radio authorisation
Accredited document of amateur radio
New administrative authorization of amateur radio
Statistical information
Legislation
Request for special indicators on a temporary basis and competitive competitions
Administrative procedure for the granting of amateur radio call signs with a one-letter suffix
Broadcasting services (sound and television)
Portada de Broadcasting services (sound and television)
Enabling Title
Information on Medium Wave (OM) Sound Broadcasting Stations
Portada de Information on Medium Wave (OM) Sound Broadcasting Stations
State Public Service Stations
Locally licensed stations
Information about Frequency Modulated (FM) Sound Broadcasting Stations
Portada de Information about Frequency Modulated (FM) Sound Broadcasting Stations
Autonomous public service stations
Municipal public service stations
Information about digital sound broadcasting (RD)
Portada de Information about digital sound broadcasting (RD)
State-wide networks
Networks with a regional scope
Local Digital Radio Demarcations
Information on digital television stations (TD)
Portada de Information on digital television stations (TD)
State-level stations
Stations with a regional scope
Local Digital TV Demarcations
Technical projects of stations
Radiolocation and radionavigation services
Electronic communications service in harmonized bands
Fixed broadband point-to-point and point-to-multipoint service
mobile service and fixed narrowband service
Public Registry of Concessions
Results of the second spectrum auction
Broadband
Portada de Broadband
Access technologies
Portada de Access technologies
Wired access
Portada de Wired access
xDSL
Optical fiber to the home
Cable or HFC
Wireless access
Portada de Wireless access
WiFi
WiMAX
Satellite
Mobile Access
Portada de Mobile Access
UMTS (3G)
LTE (4G)
5G
Portada de 5G
5G performances in Europe
National Plan 5G
Pilots 5G
Coverage Information
Portada de Coverage Information
Broadband Aggregated Coverage Maps in Spain
Maps of Broadband services in Spain
Coverage reports
Portada de Coverage reports
Coverage Report 2024
Coverage Report 2023
Coverage Report 2022
Coverage Report 2021
Coverage Report 2020
Coverage Report 2019
Coverage Report 2018
Coverage Report 2017
Coverage Report 2016
Coverage Report 2015
Coverage Report 2014
Coverage Report 2013
Coverage Report 2012
Coverage Report 2025
Public Aid for Broadband Extension
Portada de Public Aid for Broadband Extension
Program UNICO-5G Active Networks
Portada de Program UNICO-5G Active Networks
Convocation 2023
Convocation 2024
Program UNICO-5G Networks - Backhaul Fiber Optics
Portada de Program UNICO-5G Networks - Backhaul Fiber Optics
Convocation 2022
Digital Infrastructure Universalization Programme for Cohesion – Broadband (UN-Broadband)
Portada de Digital Infrastructure Universalization Programme for Cohesion – Broadband (UN-Broadband)
UNICO-Broadband Call 2024
UNICO-Broadband Call 2023
UNICO-Broadband Call 2022
UNICO-Broadband Call 2021
New Generation Broadband Extension Program 2013-2021
Portada de New Generation Broadband Extension Program 2013-2021
Call for proposals 2021
Call for proposals 2020
Call 2019
Call for proposals 2018
Call for proposals 2017
Call for proposals 2016
Call for Proposals 2015
Call for Proposals 2014
Call for proposals 2013
Graphical summary of the evolution of the main magnitudes relative to the PEBA-NGA over the period 2013 – 2021
UNICO-Broadband Program
UNICO Demand Bono SME
Regulation of broadband Internet access services
Portada de Regulation of broadband Internet access services
Sectoral Regulations
Sectoral Competence
Regulation at wholesale level
Portada de Regulation at wholesale level
Obligations and reference offers of the OPSM of regulated services
Wholesale price control and accounting separation
Obligations of transparency and non-discrimination
Regulation at retail level
Portada de Regulation at retail level
Quality of service
Areas of action
Portada de Areas of action
2024
2023
2022
2021
2020
2019
2018
2017
2016
Reuse of infrastructures
Telecommunications Inspection
Portada de Telecommunications Inspection
Annual Telecommunication Inspection Plan (PAIT)
Authorisations for the commissioning of radio stations
Control of the use of the public radio domain
Levels of exposure to radio emissions
Portada de Levels of exposure to radio emissions
Portada de News
5G networks do not spread the COVID-19 disease
The ICNIRP revalidates the safety of current radio emission limits for telecommunications services
The European Commission launches a public consultation on scientific evidence in radio frequencies
Information service on radio stations and exposure levels
Annual reports on exposure to radio emissions
Documentation generated within the European Union
Documentation generated within the World Health Organization
Other Information of Interest on Radio Emissions
Harmful interference with radio communications services
Quality in the operation of networks and services
Portada de Quality in the operation of networks and services
Quality of services
Portada de Quality of services
Reference documentation
Inspection of telecommunications services and networks
Market surveillance of telecommunication equipment
Protection of Personal Data
Urbanism and deployment of networks
Portada de Urbanism and deployment of networks
Preguntas Frecuentes
Reports of urban planning instruments
Portada de Reports of urban planning instruments
Common problems
Processing report
Procedure for the cessation of infrastructures Telecommunications
Procedure to force the sharing of infrastructures Telecommunications
Type Ordinances
Recommendations
Deployment plans
Urbanizations
Buildings
Access to infrastructures
Rights of passage
Presentation “The General Law of Telecommunications and the AAPP. Deployment of networks“
Telecommunications
Brexit
Portada de Brexit
Frequently asked questions
European Union funds: ERDF
Portada de European Union funds: ERDF
Programming
Management and Monitoring
Portada de Management and Monitoring
Lines of action
Portada de Lines of action
Broadband and high-speed networks
Documentation and Legislation
The fight against fraud
Technical assistance
Evaluation
Portada de Communication
Frequently asked questions (FAQ)
Portada de Frequently asked questions (FAQ)
General character
Anti-fraud measures
Investments and eligible expenses
Information and publicity measures
List of operations
Checking and control activities
Obligations of the beneficiary operator
Application of European regulations
Next Generation Broadband Extension Program (FAQ)
Audiovisual Media
Portada de Audiovisual Media
Spain Audiovisual Hub of Europe
Providers of audiovisual radio communication services
Portada de Providers of audiovisual radio communication services
Providers of audiovisual radio communication services using Hertzian waves
Providers of television audiovisual communication services
Portada de Providers of television audiovisual communication services
List of Licensees of television audiovisual media services using terrestrial Hertzian waves
State Registry
Basic obligations of providers
Portada de Basic obligations of providers
Self-promotion and audiovisual commercial communications
Obligation to finance
Emission quotas
Promotion of audiovisual production
Protection of minors
Self-regulation
Sanctioning regime
Regulations
International
Register of installers
Portada de Register of installers
Consulta base de datos de instaladores
Civil liability insurance
Types of facilities
Aparatos de medida
Additional documentation
Infraestructuras Digitales
Telecommunication equipment
Portada de Telecommunication equipment
Quick Guides
Manufacturing and marketing
Portada de Manufacturing and marketing
Economic agents
Requirements for the marketing of radio equipment
Portada de Requirements for the marketing of radio equipment
Module A: internal production control
Module B+C: conformity assessment
Module H: Total quality assurance
Declaration of conformity
Marc-CE
Restrictions on Use
Documentation
Notified Bodies and Mutual Recognition Agreements (MRAs)
Sectoral Plan for Market Surveillance
Frequency Inhibitors
Mobile Phone Signal Repeaters (GSM, 3G, 4G, LTE, 5G)
Market Surveillance Campaigns
common charger
Cybersecurity
Common telecommunications infrastructure in buildings (ICT)
Portada de Common telecommunications infrastructure in buildings (ICT)
Regulations and Judgments (ICT)
Modelos ICT y solicitudes de ayudas
Procedures to follow for the implementation of an ICT
Consultation and exchange of information
Verification entities
ICT statistics
Portada de ICT statistics
Statistical reports of previous years on ICT activity
Inventory of ICT
Frequently asked questions about ICT
Provincial Chiefs of Telecommunications Inspection
Portada de Provincial Chiefs of Telecommunications Inspection
Functions
Technical Control Actions
Portada de Statistics and reports
Net neutrality
Telecommunication and Digital Infrastructure Services
Portada de Telecommunication and Digital Infrastructure Services
Calidad de servicio
Portada de Calidad de servicio
Documentación de referencia
Normalización técnica
Portada de Normalización técnica
Interfaces Radioeléctricas publicadas en el BOE
Portada de Interfaces Radioeléctricas publicadas en el BOE
Aficionados
Banda Ciudadana CB27
Comunicaciones aeronáuticas
Comunicaciones marítimas
Comunicaciones por satélite
Dispositivos de corto alcance (SRD)
Meteorología
Radiodifusión
Servicio fijo multipunto
Servicio fijo punto a punto
Servicio móvil
Otras interfaces
Seguimiento y participación en organismos de normalización
Portada de Seguimiento y participación en organismos de normalización
Unión Internacional de Telecomunicaciones (UIT)
Instituto Europeo de Normas de Comunicaciones (ETSI)
Asociación Española de Normalización (UNE)
Procedimiento de información en materia de reglamentaciones técnicas
Numeración, direccionamiento y denominación
Portada de Numeración, direccionamiento y denominación
Anuncios y Consultas
Portada de Anuncios y Consultas
Anuncios previamente publicados
Consultas previamente publicadas
Normativa de Numeracion
Portada de Normativa de Numeracion
Normativa marco
Disposiciones del desarrollo del PNN
Distritos Telefónicos
Servicios de valor social
Servicios de tarificación adicional
Mensajes cortos y multimendia
Identificación de la línea de origen
Números armonizados europeos
Plan Nacional de Numeración Telefónica
Enlaces
Numeración SMS/MMS
Distritos
Medidas contra el tráfico no permitido e irregular con fines fraudulentos
Network and Information Systems Security
Portada de Network and Information Systems Security
Digital Service Providers
Universal Service
Portada de Universal Service
Network connection with broadband capacity 10Mbps + fixed telephone service
Specific measures for users with disabilities
Net cost and its financing
Applicable legislation
Data Intermediation and Data Altruism Services (DGA regulation)
Portada de Data Intermediation and Data Altruism Services (DGA regulation)
Providers of data intermediation services
Data management organizations for altruistic purposes
National public register of recognised data management organisations for altruistic purposes
Roaming Telecommunications Services (Roaming)
Portada de Roaming Telecommunications Services (Roaming)
Regulation of the services
Rates
Portada de Rates
Fee for telephone numbering
Telecommunications fees
General rate of operators
Director of the Cabinet of the Secretary of State for Public Service
Recruitment of talent
Portada de Recruitment of talent
6 reasons to work in the Administration
Current situation
Public Governance
Portada de Public Governance
Director-General of Public Governance
Administrative simplification and burden reduction
Portada de Administrative simplification and burden reduction
What is an administrative burden?
Regulatory Impact Analysis. Impact on administrative burdens
Manual of Administrative Simplification and Burden Reduction for AGE
Agreements with organizations
Compensation of administrative burdens. One in - one out
Simplification of Procedures in Public Administrations. Map of Situation
Inspection of Services
Portada de Inspection of Services
Regulatory Regulation
Audit guide for service inspectors
Operational consulting services
Selective course of the inspecting function
Vacancies of Service Inspectors
Load Simplification and Reduction Reports
Attention to citizenship
Quality in public administrations
Portada de Quality in public administrations
Management of Letters of Service at AGE
Methodology and Guides
Portada de Methodology and Guides
Guide to Demand Analysis and User Satisfaction Assessment Studies (2014 edition)
Model EFQM 2013
CAF 2013, the Common Evaluation Framework
CAF 2020
Guide to Managing Complaints and Suggestions (2013)
Interpretation Guide of the EFQM Model of Excellence 2010 for Public Administrations
CAF Education (2010)
CAF External Feedback Procedure (2009)
Guide to the Development of Letters of Services
Evaluation Guide. Model EVAM (2009)
Guide to Recognition of Excellence (2009)
CAF 2006
The Value of Excellence Recommendations for excellence in public value creation through the EFQM Model (2018).
Guidelines for Public Administration Quality, A Management Toolbox, Summary Version
Common Framework on Letters of Service in Spanish Public Administrations (2015)
Public services Quality Assessment Guide
Guide to the development and management of a letter of services in the Local Administration
Assessment Model Guide for Local Government
Service Quality Assessment Reports
Portada de Service Quality Assessment Reports
Report on the Activities of the Spanish Ministries (ISAM)
Reports on public perception of public services
Portada de Reports on public perception of public services
Open Government
Trust in the Institutions
[Report on public perception in the provision of public services].
Stability and improvement in public services
Quality and sustainability of public services
Quality of Public Services in times of austerity
Quality of public services and public attitudes towards modernizing public administration measures
The importance of public services in the well-being of citizens
Public Administration in the opinion of citizens
Public Agenda and Satisfaction with Public Services in the Autonomous State
The social perception of public services in Spain 1985-2008
Reports on the activity of State Agencies
Portada de Reports on the activity of State Agencies
Report to the Congress of Deputies on the Activity of State Agencies during 2016
Report to the Congress of Deputies on the Activity of State Agencies during 2015
Report to the Congress of Deputies on the Activity of State Agencies during 2014
Report to the Congress of Deputies on the Activity of State Agencies during 2013
Report to the Congress of Deputies on the Activity of State Agencies during 2012
Report to the Congress of Deputies on the Activity of State Agencies during 2011
Report to the Congress of Deputies on the Activity of State Agencies during 2010
Report to the Congress of Deputies on the Activity of State Agencies during 2009
Report to the Congress of Deputies on the Activity of State Agencies during 2008
Evaluation E08/2007 of the Quality of Service of Museums of State Ownership
Recognition: Certifications and Awards
Portada de Recognition: Certifications and Awards
Certification of Level of Excellence of Organizations
Portada de Certification of Level of Excellence of Organizations
Organizations whose level of excellence has been certified
Quality and Innovation Awards in Public Management
Portada de Quality and Innovation Awards in Public Management
Awards for Quality and Innovation in Public Management XIV Edition Memories
Awards for Quality and Innovation in Public Management XV Edition Memories
15th edition. Gallery of Videos
Awards for Quality and Innovation in Public Management XIII Edition
Gallery of images of the Awards for Quality and Innovation in Public Management XII Edition
Gallery of images of the 2014 Quality and Innovation Awards Ceremony
Knowledge management and dissemination of good practice
Advice, consulting, technical assistance and training
International Networks
Inter-Administrative Network for Quality of Services
Portada de Inter-Administrative Network for Quality of Services
Quality Conferences in Public Services
Portada de Quality Conferences in Public Services
7th State Quality Conference in Public Services
Portada de 7th State Quality Conference in Public Services
Gallery of images of the 7th State Conference on Quality in Public Services
Transparency
Open government
Electronic registers and notifications
Portada de Electronic registers and notifications
Electronic Register of Seizures
Register of Qualified Officials
General Electronic Register
Notifications
Registration Assistance Offices
Portada de Registration Assistance Offices
Digitisation of documents and registration
Assistance in electronic identification and signature
Authentic copies
Seizure
Incompatibility and conflict of interest
Portada de Incompatibility and conflict of interest
Office for Conflicts of Interest
Members of the Government and Senior Officials of the State Administration
Incompatibilities of staff in the service of public administrations
Senior compliance reports
MASTERCLASS: Open Government Guide
Info DANA
Portada de Info DANA
Measures taken in relation to DANA
Cover of Info Dana
