Reference documentation

Article 69 of Law 11/2022, of June 28, General of Telecommunications establishes that the competence to require the providers of internet access services and interpersonal communications services available to the public to publish complete, comparable, reliable, easily consulted and updated information on the quality of their services. It falls to the National Commission of Markets and Competition (CNMC).

The general report referred to in article 9 of Order IET/1090/2014, of 16 June, regulating the conditions relating to the quality of service in the provision of electronic communications services, has been prepared by the CNMC since the second quarter of 2024 and can be consulted through the following link.

Following the approval by the CNMC of the proposal for the measurement of the quality of telecommunications services (CAL/DTSA/001/24), information on the criteria for the measurement and publication of quality parameters is available on its website. web.