Nowadays, Local Public Administrations are subject to a higher demand index determined by the expectations that citizens have about the service to be provided to them.

It is therefore essential that we assess our work as a way of detecting the improvements that we should make in response to this demand.

This Guide explains the different Service Quality Assessment Models that can be used by our Local Governments. It is a review and update of Guide V of the collection of Quality Support Guides for Local Public Management, which was published just over 5 years ago.