Recommendations for excellence in public value creation through the EFQM Model

The Public Administration Forum of the Club of Excellence in Management (CEG), coordinated by the General Directorate of Public Governance of the Ministry of Territorial Policy and Civil Service, and with the technical support of ZITEC and ISDEFE, has dedicated its sessions between June 2016 and October 2017 to the identification of recommendations for excellence in public institutions, based on the EFM Model.

This publication compiles the work material and the results obtained in these sessions, with the aim of achieving its maximum dissemination and use.