Network connection with broadband capacity 10Mbps + fixed telephone service

The operator designated to guarantee the provision of these elements, until January 1, 2025, is Telefónica de España S.A.U., which operates under the commercial name of Movistar.

Any user who formulates to Telefónica de España S.A.U. (Movistar) a reasonable request for the supply of a connection to the public electronic communications network, you have the right to obtain it within a maximum effective period of 60 days, either with a wired network solution or with a radio solution. In exceptional cases in which the operator cannot complete it within that period, he must do so within the shortest possible time and automatically compensate the user by exempting him from the payment of a number of monthly fees, related to the connection, equivalent to the number of months or fraction in which that period has been exceeded.

The user can request and obtain from the designated operator, a network connection line with telephone service, with broadband Internet access service at 10 Mbps, or with both services. You can also obtain the provision of broadband Internet access service at 10 Mbps on an existing line.

The prices may be reviewed in accordance with the provisions of the Universal Service Regulations and in the Agreement on Government Delegated Commission of 25 January 2007, amended by Order PRE/1619/2010, of 14 June.

The current prices at all times, including calls to international destinations, can be consulted on the website of Internet of Movistar on tariffs.

In order for these services to be affordable to users with special social needs, the designated operator must offer the special pricing plan called Social Subscription, which is aimed at retirees and pensioners whose family income does not exceed 120% of the IPREM And it will consist of the application of a bonus of 70% in the amount of the registration fee or connection fee of individual lines and 95% in the amount of the subscription fee of the individual line of a periodic nature. You can consult more information in the Movistar's website about Abono Social.