Under the powers assigned to it by Royal Decree 307/2020 of 11 February , which develops the basic organizational structure of the Ministry of Territorial Policy and Civil Service, the General Directorate of Public Governance carries out actions in the following areas:

• Advice and support for the development of Quality Management in the public sphere.
• Advice and support for the implementation of Models of Excellence.
• Advice and support for the implementation of Service Letters.
• Advice and support for Process Management.
• Projects adapted to the needs of organizations.
• Quality Training