Inter-Administrative Network for Quality of Services

The Inter-Administrative Network of Quality in Public Services is a forum of cooperation composed of the bodies responsible for quality and evaluation of the General Administration of the State, the Autonomous Communities and the Autonomous Cities of Ceuta and Melilla and the Spanish Federation of Municipalities and Provinces (FEMP). The Network was established in October 2005.

The aim of the Network is to establish forms of cooperation and inter-administrative collaboration in the areas of quality and excellence in public services and evaluation.

In order to carry out its tasks, the Network is structured in plenary as well as a set of Committees and Working Groups. The Network is also provided with a Secretariat, operated by the General Sub-Directorate for Inspection of Services AGE of the Directorate-General for Citizenship and Open Governance.

In 2018, two meetings of the Network were held, held in Madrid on 8 May 2018, as part of the Open Administration Week and in Málaga on October 4, 2018, in the environment of the X Workshop on Modernization and Quality in Local Administration (JOMCAL) It's organized by your city council.

In 2019, the Network meeting was held at Madrid on November 20, 2019, in the framework of the quality conferences in public services.

In 2021, a new meeting of the Network has been convened in the framework of the 7th State Conference on Quality and the XI Working Parties on Modernization and Quality in Local Administration (JOMCAL) for 17-19 November 2021.

Quality Conferences in Public Services

Quality Conferences in Public Services, promoted biennially by the Inter-Administrative Network of Quality in Public Services, constitute a means to enhance and externalize the Network's activity, disseminate quality and evaluation in the public sector from a logic of consensus, as well as present good practices and innovative management approaches. They are a forum for contacts and discussion for defining the future strategy, bringing proposals to those responsible for public administrations and projecting to civil society the commitment of administrations to improve public services.

November 2021. Quality and Innovation for recovery.

Under the motto 'Quality and Innovation for Recovery', the Ministry of Finance and Public Service, together with the FEMP and the City of Málaga, jointly held the 7th State Conference on Quality and the XI Conference on Modernization and Quality in Local Administration (JOMCAL) from 17 to 19 November 2021. It was held in hybrid format with face-to-face sessions in Málaga and virtual sessions with online broadcast. During the various sessions, round tables and workshops, accompanied, among others, by former mayors, municipal elected officials and Directors-General of the three administrative levels, thought was given to:

  • New technologies in the recovery process
  • From citizen participation to co-creation
  • Administrative cooperation for simplifying procedures
  • Test Cyklos, a tool for evaluation
  • [New post-COVID-19 scenarios of quality in public administrations].
  • New ways of continuous improvement, Public Innovation
  • Best Practices of Local Authorities: Participation, Transparency, Digitization and E-Government

[7th State Conference on Quality in Public Services]. IX JOMCAL

Access to the page of the 7th Conference

Network documents

One of the work carried out by the network has been the elaboration of the Charter of Commitments to the Quality of Public Administrations, which was approved by the Sectoral Conference on Public Administration held on 16 November 2009.

On the other hand, the agreement to set up the Observatories group was adopted by the Inter-Administrative Network of Quality (hereinafter the Network) at the meeting held in Madrid, coinciding with the celebration of the 1st State Conference of Quality, on 6 November 2007. At that meeting, it was agreed to set up a Working Group on Public Service Quality Observatories to explore the possibility of defining the dimensions to be addressed in the evaluation of the quality of services and, thereafter, to establish a set of reference indicators.

The following are published two documents prepared by the Observatories by a decision taken at the last meeting of the Network.

Innovation Working Group

At the plenary meeting of the Inter-Administrative Network on 2 July 2014, it was agreed to set up an Innovation Working Group to produce, share and disseminate knowledge on innovation in the public sector.

During these years, the Working Party has sought to meet the following objectives:

  • To publicise the OECD Public Sector Innovation Observatory (OPSI), which is set up to help governments incorporate innovative management solutions that improve public sector performance.
  • To identify new innovations, a benchlearning platform, from the innovative experience in the public sector in Spain.
  • Be a catalyst for nominations and evaluators for the Annual Innovation Awards.

Decalogue for innovative public action

In 2021, the Innovation Working Group of the Inter-Administrative Network has developed, by agreement of the plenary of the Inter-Administrative Network of December 9, 2020, the “Decalogo for innovative public action”, which aims to characterize public innovation in our Public Sector.

The Decalogue has been based on the 5 principles of the OECD Declaration of Public Sector Innovation (Spain signed the OECD Declaration of Innovation in May 2021), from which ten keys of success for innovative public action have been defined. The decalogue has been applied to real innovative projects, which have been classified through a number of tokens and are presented on a georeferenced map.

The group was coordinated by the General Directorate of Public Governance and had the participation of 20 members, representing the Regions of Andalusia, Aragon, Asturias, Canary Islands, Castilla y León, Catalonia, Ceuta, Extremadura and Madrid, as well as the FEMP and the Diputación de Segovia. It has also enjoyed the invaluable collaboration of ISDEFE, for support work and invigoration sessions.

To carry out this work, the Government of the Canary Islands has provided access to its collaborative environment, a tool that has allowed the group to maintain fluid communication and efficient document management.

You can access the Decalogue, the tiles and the map by clicking the following link:

Infographic of the Decalogue

OTHER WORK OF INNOVATION

Innovation Questionnaire

Project Sheets