Certification of Level of Excellence of Organizations

Among the competences and functions of the Directorate-General for Citizenship and Open Governance is to issue certifications, based on quality and excellence, at the voluntary request of the candidate organizations.

As provided for in Chapter II of the Order TFP/967/2019, of 18 September laying down the regulatory bases for the programme for the recognition of the general framework for quality improvement in AGE, shall, upon evaluation, certify the level of excellence of those organisations that so request, provided that they have self-assessed in accordance with recognised quality management models (EFQM, CAF and EVAM).

The certification is embodied in a Resolution of the Director-General for Citizenship and Open Government, accompanied by a diploma and a return report with the results of the evaluation carried out.

In addition, if the evaluation reaches 400 points, the organization may voluntarily choose to participate in the Award for Excellence in Public Management.

The process of certification of the level of excellence (with regular access to the prize) is convened annually by ministerial order, setting out the contents of the applications, the deadlines, the technical specifications and the valuation criteria.

The certifications shall be valid for three years and may be renewed once for a period of one year.

Notwithstanding , for the renewal of the Certifications obtained before the entry into force of the Order TFP/967/2019, shall apply Resolution of 18 June 2009 of the Governing Council of the State Agency for the Evaluation of Public Policies and the Quality of Services, adopting the procedure for certifying the level of excellence of public administrations’ organisations.

◾ Order TFP/967/2019 of 18 September establishing the regulatory basis for the programme for the recognition of the general framework for quality improvement in AGE. .

For the purpose of assisting organizations interested in requesting certifications, renewals or submitting nominations for the Awards, the “Guide to the recognition programme”, with supporting materials, models for applications and guidance for preparing some required documents (p.ej. memory or improvement plans).

RECONNAISSANCE GUIDE v.7.0_2024.pdf

Enlaces a Modelos de Informes, Cuestionarios, Informes de Validación en formato Word:

Links to Excel Punctuation Sheets:

The processing of applications for certification and renewal of the level of excellence is subject to the payment of the public prices approved by the Resolution of 22 October 2009, of the extinct AEVAL.

    Decision of 22 October 2009 of the Presidency of the Agency approving public prices for certification and accreditation activities.
    Access to Electronic Headquarters

    For any information about this please contact the email: calidad.age@correo.gob.es

      Organizations whose Level of Excellence has been certified