MUFACE has extended the preferential telephone service to those and mutualists over 75 who reside in Barcelona, Burgos and Melilla. This service has been operating since February in Madrid with remarkable success.
Currently, 167,024 mutualists are 75 years of age or older, of which 10,105 are registered in Barcelona, 1,737 in Burgos and 370 in Melilla.
This group may continue to channel their requests for consultation, prior appointment or talonary for the rest of the established channels (App, headquarters, phone 060 or postal mail), as well as the rest of the collective.
The Mutuality plan to articulate in other Provincial Services similar systems to give care to this age group throughout 2023, thus following the guidelines of the Plan MUFACE Advances 2021-2023 which has an impact on the strategic objective of proximity to the collective (omnicanality) and of creating a people-centred culture.