The harmonized European telephone numbers 116006, 116016, 116117 and 116123 can be attributed in Spain to the services “Crime Victims Helpline”, “Gender Violence Victims Helpline”, “On-call Medical Service for Non-Serious Cases” and “Emotional support line”, respectively, in accordance with the provisions of the Regulation on Electronic Communications Markets, Access to Networks and Numbering, and the National Plan for Telephone Numbering (both approved by Royal Decree 2296/2004, of 10 December) and the Resolution of 25 October 2007, of the State Secretariat for Telecommunications and for the Information Society, which reserves the 116 telephone numbering range for access to harmonized European services of social value.
The service “Help line for victims of crime (telephone number 116006)”:
It allows victims of crime to receive emotional support in such circumstances, information about their rights and how to claim them, and guidance on the agencies to which they can turn. In particular, it provides information on: (a) local police and criminal justice procedures; and (b) compensation possibilities and insurance-related issues. It also provides support to find other forms of assistance of interest to victims of crime.
The service “Helpline for victims of gender-based violence (telephone number 116016)”:
It allows victims of gender-based violence to seek assistance and support, to be informed of their rights and how to claim them, and to receive guidance on the agencies to which they can turn.
The “On-call medical service for non-serious cases (telephone number 116117)”:
It directs calls for medical assistance appropriate to the case, which is urgent but does not pose a risk of death, especially, but not exclusively, outside the usual office hours and during the weekend or holidays. This service connects the caller to an expert receptionist and with the necessary support or directly to specialist doctors in hospitals or clinics.
The service “Emotional support line (telephone number 116123)”:
It offers the caller a truly human contact consisting of listening without value judgments. It offers emotional support to those who suffer from loneliness, are in a situation of psychological crisis, or are thinking about suicide.
Las conditions of use These numbers will include the following:
- The services will be of automatic reverse charge. Consequently, the calls will be free for the users.
- The services must be open to all citizens without the need for prior registration.
- The services will not be temporary (their provision will have an indefinite duration in time).
- If the services are not available continuously (i.e. seven days a week, 24 hours a day, nationwide), your providers must ensure that easily accessible public information about the availability of the services is available and that, during periods of unavailability, calls are answered with information about the day and time when the services will be available again.
- Payment or payment commitment will not be a precondition for the use of the services by users.
- During the calls the following activities will be prohibited: advertising, entertainment, marketing, sale and use of calls for the future sale of commercial services. However, the organizations that provide the services may accept the sponsorship of entities that fully or partially finance the cost of the calls, being able to identify them in the advertising that is carried out to publicize the services, but not during the calls (between the off-hook and the on-hook of the same).
Organizations interested in providing any of these services may express their disposition to this Secretary of State through the following e-mail address: asignacion@digital.gob.es
The expressions of interest will contain a descriptive proposal of the service or services that are intended to be provided, the identification data of the interested organization and the means available for the provision.
The expressions of interest received will be submitted for consideration to the ministries with competence in the areas covered by each service, who will report on the suitability of the proposals received and the qualification of their applicants.
In the case of several qualified applicants aspiring to provide the same service, a competitive or comparative selection procedure may be defined to be applied for the designation of providers.