The number 116000 may be attributed in Spain to the “Hotline for cases of missing children” service, at the request of the competent public authorities in this field. This service consists of:
- The receipt of calls to report the disappearance of children and their transfer to the competent police services.
- Providing advice and support to those responsible for missing children.
- Support for the investigations.
- The conditions of use of this number by the organization or organizations providing the service are as follows:
- The service will be of automatic reverse charge. Consequently, the calls will be free for the users.
- The service must be open to all citizens without prior registration.
- The service will not be temporary.
- The service will be available continuously (i.e. 24 hours a day, seven days a week, nationwide).
- Payment or payment commitment will not be a precondition for the use of the service.
During the calls the following activities will be prohibited: advertising, entertainment, marketing, sale and use of the call for the future sale of commercial services. However, the organization or organizations that provide the service may accept the sponsorship of entities that fully or partially finance the cost of the calls, which may be those identified in the advertising that is carried out to publicize the service, but not during the calls (between the off-hook and the on-hook of the calls).
The organizations interested in providing the service can communicate it to the General Subdirectorate of Operators and Information Technologies C/ Capitan Haya, 41 – 28071 Madrid; or at the email address numeracion@mityc.es