Since September 21, the provincial services of MUFACE in Álava, Ourense and Zaragoza have the electronic headquarters and the 060 telephone number as channels to request the prior appointment at their offices, obligatory at MUFACE since May 25. In total, there are already twenty offices that have this service: Álava Albacete, Alicante, Badajoz, Barcelona, Cádiz, Castellón, Córdoba, Granada, Jaén, Madrid, Málaga, Murcia, Navarra, Ourense, Las Palmas, Seville, Tenerife, Valencia and Zaragoza.

The 060 and electronic headquarters, working on the common implementation of the General Secretariat for Digital Administration, provide the added value of security and traceability, and the possibility of meeting at any time. In addition, they are two key channels in offices with a significant volume of management.

As a balance of the prior appointment system in MUFACE, 98,460 quotes were offered between June and August. Of these, 46,287 have been used, i.e. 47%. MUFACE’s employees and public employees have also looked after people without an appointment, informing them of the new system. Finally, the unscheduled emergencies that have been attended have been 10,705, related to health issues that require immediate attention. The total number of people attended during this quarter was 91,156.

Full information on the channels that meet the request for an appointment at each provincial service can be found at this link.