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Director of the Cabinet of the Minister for Digital Transformation and Civil Service

Secretary of State for Digitization and Artificial Intelligence

Secretary of State for Telecommunications and Digital Infrastructure

Secretary of State for Public Service

Assistant Secretary for Digital and Civil Service Transformation

Legal Regulation

The Project of Royal Decree regulating access to public employment and the provision of jobs for people with disabilities.

Prior public consultation on the Project of Royal Decree adapting existing public bodies at the state level to Law 40/2015, of 1 October, on the Legal Regime of the Public Sector

Draft Order establishing general criteria for the adaptation of means and times and the making of reasonable adjustments in the selective processes for the access to public employment of persons with disabilities

Prior public consultation on the Regulatory Performance of the Open Government Forum

Prior public consultation on the Consensus for an Open Administration

Prior public consultation on the Project of Royal Decree of Entry, Career, Evaluation of the Performance and Administrative Situations of Public Employees of the State Administration

Prior public consultation on the Preliminary Draft Law for the Transformation of the Administration

Telecommunications and Digital Infrastructures

Digitalization and AI

Public participation in European legislative proposals

Audience and public information

Instructions for communication

Additional information

Monitoring of the Plan

Home of Ministry

1FC (SEDIA) - Senior Technician in sectoral data spaces

2FC (SEDIA) - Out-of-Agreement Senior Technician in Artificial Intelligence

3FC (SEDIA) - Project Manager

4FC (SETELECO) Consultant in Digital Infrastructures

5FC (SETELECO) Senior Consultant in Telecommunications Networks and Systems

6FC (SETELECO) Legal and Economic Technician expert in public organizations

1CU (SEDIA) – M2 INVESTIGATION among the candidates preselected by the Public Employment Service

7FC OEPL 2020 case deleted Ministry of Economic Affairs

2CU (SETELECO) – M2 RESEARCH among the candidates preselected by the Public Employment Service (external applications are not allowed).

3CU (SETELECO) – M2 INFORMATION SCIENCES (JOURNALISM)

4CU (AEAD) – M2 RESEARCH among the candidates pre-selected by the Public Employment Service

5CU (AEAD) – M2 RESEARCH among the candidates pre-selected by the Public Employment Service

6CU (AEAD) – M2 RESEARCH among the candidates pre-selected by the Public Employment Service

7CU (AEAD) – M2 RESEARCH among the candidates pre-selected by the Public Employment Service

8CU (AEAD) – M2 RESEARCH among the candidates pre-selected by the Public Employment Service

9CU (AEAD) – M2 RESEARCH among the candidates pre-selected by the Public Employment Service

10CU (AEAD) – M2 RESEARCH among the candidates pre-selected by the Public Employment Service

11CU (AEAD) – M2 RESEARCH among the candidates pre-selected by the Public Employment Service

General contest 2025

Specific contest 2025

Notices Procedures managed by the Ministry for Digital Transformation and the Civil Service

Data Protection

Publications

Cover of Digitalization and AI

Telecommunication and Digital Infrastructures

Secretariat of State for the Civil Service

Director of the Cabinet of the Secretary of State for Public Service

6 reasons to work in the Administration

Current situation

Secretary of State for Public Service

Director-General of Public Governance

What is an administrative burden?

Regulatory Impact Analysis. Impact on administrative burdens

Manual of Administrative Simplification and Burden Reduction for AGE

Agreements with organizations

Compensation of administrative burdens. One in - one out

Simplification of Procedures in Public Administrations. Map of Situation

Reference documentation

Regulatory Regulation

Audit guide for service inspectors

Operational consulting services

Selective course of the inspecting function

Vacancies of Service Inspectors

Load Simplification and Reduction Reports

Attention to citizenship

Management of Letters of Service at AGE

Guide to Demand Analysis and User Satisfaction Assessment Studies (2014 edition)

Model EFQM 2013

CAF 2013, the Common Evaluation Framework

CAF 2020

Guide to Managing Complaints and Suggestions (2013)

Interpretation Guide of the EFQM Model of Excellence 2010 for Public Administrations

CAF Education (2010)

CAF External Feedback Procedure (2009)

Guide to the Development of Letters of Services

Evaluation Guide. Model EVAM (2009)

Guide to Recognition of Excellence (2009)

CAF 2006

The Value of Excellence Recommendations for excellence in public value creation through the EFQM Model (2018).

Guidelines for Public Administration Quality, A Management Toolbox, Summary Version

Common Framework on Letters of Service in Spanish Public Administrations (2015)

Public services Quality Assessment Guide

Guide to the development and management of a letter of services in the Local Administration

Assessment Model Guide for Local Government

Report on the Activities of the Spanish Ministries (ISAM)

Open Government

Trust in the Institutions

[Report on public perception in the provision of public services].

Stability and improvement in public services

Quality and sustainability of public services

Quality of Public Services in times of austerity

Quality of public services and public attitudes towards modernizing public administration measures

The importance of public services in the well-being of citizens

Public Administration in the opinion of citizens

Public Agenda and Satisfaction with Public Services in the Autonomous State

The social perception of public services in Spain 1985-2008

Report to the Congress of Deputies on the Activity of State Agencies during 2016

Report to the Congress of Deputies on the Activity of State Agencies during 2015

Report to the Congress of Deputies on the Activity of State Agencies during 2014

Report to the Congress of Deputies on the Activity of State Agencies during 2013

Report to the Congress of Deputies on the Activity of State Agencies during 2012

Report to the Congress of Deputies on the Activity of State Agencies during 2011

Report to the Congress of Deputies on the Activity of State Agencies during 2010

Report to the Congress of Deputies on the Activity of State Agencies during 2009

Report to the Congress of Deputies on the Activity of State Agencies during 2008

Evaluation E08/2007 of the Quality of Service of Museums of State Ownership

Organizations whose level of excellence has been certified

Awards for Quality and Innovation in Public Management XIV Edition Memories

Awards for Quality and Innovation in Public Management XV Edition Memories

15th edition. Gallery of Videos

Awards for Quality and Innovation in Public Management XIII Edition

Gallery of images of the Awards for Quality and Innovation in Public Management XII Edition

Gallery of images of the 2014 Quality and Innovation Awards Ceremony

Knowledge management and dissemination of good practice

Advice, consulting, technical assistance and training

International Networks

Gallery of images of the 7th State Conference on Quality in Public Services

Transparency

Open government

Electronic Register of Seizures

Register of Qualified Officials

General Electronic Register

Notifications

Digitisation of documents and registration

Assistance in electronic identification and signature

Authentic copies

Seizure

Office for Conflicts of Interest

Members of the Government and Senior Officials of the State Administration

Incompatibilities of staff in the service of public administrations

Senior compliance reports

MASTERCLASS: Open Government Guide

Communication

Contact

Measures taken in relation to DANA

Cover of Info Dana

Digitalization and Artificial Intelligence

Start
  • Organigram
  • Public participation in policy projects
  • Recovery, Transformation and Resilience Plan
  • Home of Ministry
  • Employment
  • Services to citizens
  • Publications
  • Cover of Digitalization and AI
Telecommunication and Digital Infrastructures
  • Secretariat of State for the Civil Service
  • Public Governance
  • Incompatibility and conflict of interest
Communication
Contact
  • Measures taken in relation to DANA
  • Cover of Info Dana
Digitalization and Artificial Intelligence
Ministry of Digital Transformation
    • Front page Organigram
      • Go to Minister for Digital Transformation and Civil Service
      • Director of the Cabinet of the Minister for Digital Transformation and Civil Service
      • Go to State Secretariat for Digitization and Artificial Intelligence
      • Secretary of State for Digitization and Artificial Intelligence
      • Go to State Secretariat for Telecommunications and Digital Infrastructure
      • Secretary of State for Telecommunications and Digital Infrastructure
      • Go to Secretariat of State for the Civil Service
      • Secretary of State for Public Service
      • Go to Under-Secretariat for Digital and Civil Service Transformation
      • Assistant Secretary for Digital and Civil Service Transformation
    • Legal Regulation
    • Front page Public participation in policy projects
      • Go to Prior public consultation
        • Go to Projects subject to prior public consultation
        • The Project of Royal Decree regulating access to public employment and the provision of jobs for people with disabilities.
        • Prior public consultation on the Project of Royal Decree adapting existing public bodies at the state level to Law 40/2015, of 1 October, on the Legal Regime of the Public Sector
        • Draft Order establishing general criteria for the adaptation of means and times and the making of reasonable adjustments in the selective processes for the access to public employment of persons with disabilities
        • Prior public consultation on the Regulatory Performance of the Open Government Forum
        • Go to Civil Service
        • Prior public consultation on the Consensus for an Open Administration
        • Prior public consultation on the Project of Royal Decree of Entry, Career, Evaluation of the Performance and Administrative Situations of Public Employees of the State Administration
        • Prior public consultation on the Preliminary Draft Law for the Transformation of the Administration
      • Telecommunications and Digital Infrastructures
      • Digitalization and AI
    • Public participation in European legislative proposals
    • Audience and public information
    • Front page Recovery, Transformation and Resilience Plan
    • Instructions for communication
    • Additional information
    • Monitoring of the Plan
  • Home of Ministry
    • Front page Employment
      • Go to Labour Personnel
      • 1FC (SEDIA) - Senior Technician in sectoral data spaces
      • 2FC (SEDIA) - Out-of-Agreement Senior Technician in Artificial Intelligence
      • 3FC (SEDIA) - Project Manager
      • 4FC (SETELECO) Consultant in Digital Infrastructures
      • 5FC (SETELECO) Senior Consultant in Telecommunications Networks and Systems
      • 6FC (SETELECO) Legal and Economic Technician expert in public organizations
      • 1CU (SEDIA) – M2 INVESTIGATION among the candidates preselected by the Public Employment Service
      • 7FC OEPL 2020 case deleted Ministry of Economic Affairs
      • 2CU (SETELECO) – M2 RESEARCH among the candidates preselected by the Public Employment Service (external applications are not allowed).
      • 3CU (SETELECO) – M2 INFORMATION SCIENCES (JOURNALISM)
      • 4CU (AEAD) – M2 RESEARCH among the candidates pre-selected by the Public Employment Service
      • 5CU (AEAD) – M2 RESEARCH among the candidates pre-selected by the Public Employment Service
      • 6CU (AEAD) – M2 RESEARCH among the candidates pre-selected by the Public Employment Service
      • 7CU (AEAD) – M2 RESEARCH among the candidates pre-selected by the Public Employment Service
      • 8CU (AEAD) – M2 RESEARCH among the candidates pre-selected by the Public Employment Service
      • 9CU (AEAD) – M2 RESEARCH among the candidates pre-selected by the Public Employment Service
      • 10CU (AEAD) – M2 RESEARCH among the candidates pre-selected by the Public Employment Service
      • 11CU (AEAD) – M2 RESEARCH among the candidates pre-selected by the Public Employment Service
      • Go to Staff Official
        • Go to Contests 2025
        • General contest 2025
        • Specific contest 2025
    • Front page Services to citizens
    • Notices Procedures managed by the Ministry for Digital Transformation and the Civil Service
    • Data Protection
  • Publications
  1. Start
  2. Ministry
  3. Public participation in policy projects
  4. Audience and public information

Public hearing on the DRAFT ORDER AMENDING THE ORDER ON TELEPHONE SCAMS.

Term: until 13 May 2026

Summary

In order to give an audience to the affected citizens and collect as many contributions as can be made by persons and entities in relation to the DRAFT ORDER AMENDING THE ORDER ON TELEPHONE SCAMS, This project is submitted to AUDIENCIA PUBLICA UNDER THE PROVISIONS OF ARTICLE 133.2 OF LAW 39/2015, OF 1 OCTOBER, OF THE COMMON ADMINISTRATIVE PROCEDURE OF THE PUBLIC ADMINISTRATIONS AND ARTICLE 26.6 OF LAW 50/1997, OF 27 NOVEMBER, OF THE GOVERNMENT.

The contributions that you want to present within the framework of this HEARING procedure can be sent until 24 hours on 13 MAY 2026, to the following e-mail address:

audiencia.normasteleco@digital.gob.es

Only the responses in which the sender is identified and their contribution will be considered to be on the need, timeliness or content of the text of the normative project on which to view the present public consultation procedure. In general, the responses and contributions received will be considered susceptible to public dissemination. The parts of the information submitted that, in the opinion of the interested party, should be treated confidentially and therefore should not be freely disseminated, should be specifically indicated in the text of the contribution or comment itself, not considering for this purpose the generic messages of confidentiality of the information.

Documentation

Order amending the order on telephone scams
Main order amending the order on telephone scams
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