The Tax Agency has launched the commitment set out in Strategic Plan 2020-2023 to move forward in simplifying the language it uses in its relationship with taxpayers to remove barriers to understanding and thereby minimise indirect administrative burdens for citizens, thus facilitating voluntary compliance.

To this end, the Agency has modified up to eight models of communication and notification to taxpayers using different areas of the AEAT in their most common documents. It also clarifies the language and offers a new design that helps to segment the information and distinguish the most relevant

The modifications affect requirements for documentation and liquidations of personal income tax, seizure proceedings and customs declarations of small purchases over the Internet, which together account for more than 3.7 million documents a year.

In addition to all these improvements, it is foreseen that the recipients of the new documents will be able to obtain in certain cases direct and personalized assistance from the Tax Agency through a support system through the Integrated Digital Assistance Administrations, the ADI, and this in parallel with the constant development of virtual assistants and informers that facilitate the taxpayer’s compliance with their obligations and the exercise of their rights through explanations with a more colloquial and close language.

With this ongoing project, the Tax Agency continues to make progress in a tax compliance facilitation strategy through a model in which every need of the taxpayer is associated with assistance services by the Agency, so that it is the citizen who decides how he wants or needs to be cared for, and at all times also preserves face-to-face care in the offices as the fundamental axis of the information and assistance model.

Link a/ Press release.