Report on the Activities of the Spanish Ministries (ISAM)

Historical ISAM reports, whose objective is to generate applied knowledge in the Spanish Public Administration, as well as to contribute to transparency and good governance through the adjusted monitoring and evaluation of the activity developed in a subject that becomes key at a time when the Public Administration must give special samples of its ability to manage public resources properly.

These reports present an overview of the activities of the Ministries in relation to each of the General Framework for Quality Improvement programs in the General Administration of the State (RD 951/2005): Analysis of Demand and Evaluation of User Satisfaction of the Services; the Letters of Services Program; the Complaints and Suggestions Program; and the Quality of Evaluation of the Services.