This paper analyzes the evolution until 2012 of the satisfaction of Spaniards regarding different public policies and services and their opinion about public spending on them.

In addition, in the second part of this work, the views and habits of citizens regarding public services of an administrative nature and, in particular, e-government are examined with particular attention.

We also analyze the attitudes of citizens towards different public programs or initiatives that can be considered more innovative as the complaints and suggestions program.

Finally, this year he asked about the citizens' valuation of the Bill on Transparency, Access to Information and Governance.