Article 12 of Law 39/2015 of 1 October provides for a double level of assistance:

· General assistance in the use of electronic means: This should be understood as support and information from official staff. In particular, as regards electronic identification and signature, existing means for this and the way in which they are used.

· Specific assistance: if any of the persons concerned does not have the necessary electronic means, their identification or electronic signature in the administrative procedure may be validly carried out by the authorised official, using the electronic signature system of which they are equipped for this purpose.