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texto

Guide to Recognition of Excellence (2009)

  • Guide to Demand Analysis and User Satisfaction Assessment Studies (2014 edition)
  • Model EFQM 2013
  • CAF 2013, the Common Evaluation Framework
  • CAF 2020
  • Guide to Managing Complaints and Suggestions (2013)
  • Interpretation Guide of the EFQM Model of Excellence 2010 for Public Administrations
  • CAF Education (2010)
  • CAF External Feedback Procedure (2009)
  • Guide to the Development of Letters of Services
  • Evaluation Guide. Model EVAM (2009)
  • Guide to Recognition of Excellence (2009)
  • CAF 2006
  • The Value of Excellence Recommendations for excellence in public value creation through the EFQM Model (2018).
  • Guidelines for Public Administration Quality, A Management Toolbox, Summary Version
  • Common Framework on Letters of Service in Spanish Public Administrations (2015)
  • Public services Quality Assessment Guide
  • Guide to the development and management of a letter of services in the Local Administration
  • Assessment Model Guide for Local Government
  1. Initiation
  2. Civil Service
  3. Public Governance
  4. Quality in public administrations
  5. Methodology and Guides

Guide to Recognition of Excellence (2009)

This guide contains the corresponding methodological and management criteria, fixed for the procedure under which the certification and award of AEVAL stamps will be developed, according to the level of accredited excellence. It is aimed at those public organizations that, having carried out their corresponding self-evaluation according to the quality management models recognized in the Resolution of 18 June 2009, they request it.

Guide to Recognition of Excellence 2009
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