Functions of the Directorate-General for Public Governance

Public governance can guide and direct administrative activity from a triple perspective: organization coordination to ensure an orderly action to avoid duplication and to achieve an adequate use of resources, evaluation of administrative management to improve the functioning of services, and orientation of the organization and services to the citizen.

Public governance functions are performed by the Directorate-General for Public Governance. Its main functions are:

  • The analysis and evaluation of the organizational structures of the General Administration of the State and its bodies and entities of public law; the elaboration of the organizational provisions for which the Ministry of Territorial Policy and Civil Service is responsible, as well as the general provisions on procedures and the carrying out of studies and organizational proposals to improve the rationality and efficiency of the administrative structures; and the report of the projects submitted for approval. Law 50/1997 of 27 November 1997 of the Government, in those aspects of the competence of this Directorate-General.

  • Organisational and procedural advice and technical support to ministerial departments and public bodies, including organisational consultancy studies.

  • Governance and management within the General Administration of the State Administrative Information System procedures.

  • The design, impetus and follow-up within the General State Administration of actions to reduce administrative and regulatory burdens, and simplify administrative procedures, ensuring interdepartmental coordination and promoting cooperation among all public administrations.

  • To encourage the continuous improvement of management by encouraging, developing and monitoring quality programmes in public services, based on the search for excellence and the promotion of innovation. In particular the management and promotion of quality programmes under the Royal Decree 951/2005, of 29 July, establishing the general framework for quality improvement in the General Government of the State.

  • The exercise of powers in the field of inspection and improvement of the services of the General Administration of the State and of the public bodies linked or dependent on it; the establishment of criteria to facilitate the attention of citizens, especially through the comprehensive analysis of complaints and suggestions that may arise; the determination of general criteria for the definition of ministerial programmes for the exercise of the functions of the General Inspections of Departmental Services; and the monitoring of specific plans Order TFP/1125/2020, of 29 September.

  • The identification, design, and promotion of programmes and projects to facilitate access for citizens and businesses to public services, as well as the development and development of programmes of care, information and assistance to citizens through the various channels available, in collaboration with the General Secretariat for Digital Administration the Ministry of Economic Affairs and Digital Transformation in the areas of e-government and in coordination with the ministerial departments and their subsidiary bodies as well as with other administrations.

  • Governance of the phone 060the management of the Administrative Information Centre and the standardization of documents and institutional image.

  • Governance of the General Electronic Access Point of the State Administration and the management of the publication of its contents and the Common Directory of Organizational Units and Offices in coordination with the ministerial departments and their agencies.
    The Directorate-General for Public Governance will also act as information coordinator for the Single European Digital Gateway in agreement with the National Coordinator for the Single European Digital Gateway designated by the General Secretariat for Digital Administration of the Ministry of Economic Affairs and Digital Transformation.

  • Governance and management of the register of qualified officials, the electronic register of seizures and the general electronic register of the General State Administration and the functional definition and governance of the notification system.

  • The encouragement, coordination and monitoring of the Open Government plans of the ministerial departments, in initiatives aimed at the development of the principles of transparency, public participation, accountability and collaboration, as well as the programming and implementation of projects on the subject, in the field of the competences of the Directorate-General; the promotion of cooperation among all public administrations in this area and the establishment of contact points for the General Administration of the General Affairs.

  • The promotion of transparency plans and programmes, including the attention and information to citizens in this area and the management of Transparency portal of the General Government of the State provided for in Law 19/2013, of 9 December, with the technical support of the General Secretariat for Digital Administration of the Ministry of Economic Affairs and Digital Transformation. As regards the role assigned to the General Secretariat for Civil Service in Article 7.1 (m), it is for the Directorate-General for Public Governance to provide the necessary support and support for the exercise of that competence, as the Central Transparency Information Unit.