Quality in public administrations

In accordance with the provisions of the Royal Decree 210/2024 of 27 Februaryestablishing the basic organic structure of the Ministry for Digital Transformation and the Civil Service, the Directorate-General for Public Governance carries out, inter alia, the functions of “promoting the continuous improvement of management through the promotion, development and monitoring of quality programmes in public services, based on the pursuit of excellence and the promotion of innovation. In particular, the management and promotion of the quality programmes provided for in Royal Decree 951/2005 of 29 July, establishing the general framework for the improvement of quality in the General Administration of the State.”

These functions are essentially carried out through the following activities and services:

    In addition, as a cross-cutting axis, the Directorate-General develops an intense cooperation activity, both at national and international level, which is broadcast mainly through the following networks:

    The Directorate-General proposes the following links to the web pages of organizations that facilitate knowledge on quality and innovation.

    Club Excellence in Management (CEG)
    National Agency for Quality Assessment and Accreditation (ANECA)
    AEC - Spanish Association for Quality
    AENOR
    Innovation Club
    NovaGob
    Latin American Centre for Administration for Development
    Ibero-American Foundation for Quality Management
    EFQM
    EUPAN. European Public Administration Network
    OECD Public sector innovation observatory
    European CAF Resource Centre at EIPA